Technical Account Manager, ES
1 week ago
Technical Account Manager, ES - EMEA-SMB
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.
The Role
As a trusted advisor, you'll have a direct impact on helping customers derive maximum value from cloud technology. You'll develop strategies to enhance customers' adoption and utilization of AWS services. This encompasses a range of products such as EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more. Our Technical Account Managers collaborate with a diverse set of businesses, from startups to large enterprises, offering guidance on architecture, support strategy, and operational issues.
Responsibilities include:
- Build solutions, provide technical guidance, and support customers
- Ensure operational health of AWS environments while optimizing costs
- Develop strong relationships with customers, understand their needs, and technical challenges
- Engage in technical discussions on incidents, trade-offs, and risk management
- Consult with partners from developers to C-suite executives
- Collaborate with various teams like Solutions Architects, Business Developers, and Sales Managers
- Proactively identify opportunities for customers to maximize AWS value
- Conduct service reviews, metrics analysis, and pre-launch planning
- Assist customers in migrating workloads to the cloud and enhance their capabilities through workshops
A day in the life
As we expand in EMEA, you'll have ample chances to enhance your technical, consulting, and leadership skills. Work alongside skilled cloud technologists, deepen your understanding of AWS products, receive mentorship, and earn AWS certifications.
Do you aspire to shape businesses through cloud technology adoption? Reach out to us and be part of this transformative journey.
Why AWS
Amazon Web Services (AWS) stands as the most comprehensive and widely adopted cloud platform globally. Our legacy of innovation and commitment to excellence have earned the trust of startups and Fortune 500 companies alike, empowering their business operations.
Work/Life Balance
We prioritize work-life harmony as we believe success at work should not compromise personal well-being. Flexibility is ingrained in our work culture, fostering a supportive environment for achieving success both professionally and personally.
Inclusive Team Culture
At AWS, curiosity and learning are fundamental. Our affinity groups promote inclusion, celebrating our unique backgrounds. Engage in various learning experiences and events that facilitate diversity and empower our teams to embrace differences.
Mentorship and Career Growth
As we aim to be Earth's Best Employer, we continually raise the bar for performance. Access mentorship, knowledge-sharing, and resources to elevate your professional skills and advance your career.
We are considering candidates for roles in Dubai, UAE.
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Proficiency in operational parameters and troubleshooting within cloud environments
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud platforms
- Background in technical leadership within an enterprise or customer-facing setting
Amazon is committed to diversity and inclusion in the workplace. We are an equal opportunity employer.
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