![Gunvor Group](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Analyst
1 week ago
Gunvor Group is one of the world's largest independent commodities trading houses by turnover, creating logistics solutions that safely and efficiently move physical energy from where it is sourced and stored to where it is demanded most. With strategic investments in industrial infrastructure—refineries, pipelines, storage, and terminals—Gunvor further generates sustainable value across the global supply chain for its customers. Gunvor, founded in 2000, generated US $50 billion in revenues on volumes of 191 million MT in 2020. Gunvor is the largest independent LNG trader in the world.
Gunvor has more than 1,500 employees and it maintains offices in Geneva, Singapore, London, Istanbul, Shanghai, Amsterdam, Dubai, Houston and Tallinn with new offices planned in strategically relevant markets.
Scope of the role
As a member of the Desktop Support team in London, his/her primary role will be to provide 1st and 2nd-level ICT infrastructure and desktop support for the London office. She/he collaborates also with the Group ́s global IT to provide effective support for visitors from other offices as well as for traveling London office staff. She/he will also support any Group's user remotely when needed.
Main responsibilities:
- Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure
- Support to on-site users face-to-face and off-site users using remote tools
- Liaise with 2nd and 3rd-level support to ensure a smooth hand-over of daily incident reports and escalations
- Participate in projects to enhance or upgrade the infrastructure and introduce new solutions
About you :
- Expert hands-on experience (minimum of 4+ years) on Microsoft Windows and standard desktop software
- Expert knowledge of desktop and laptop hardware and related equipment
- Expert knowledge of the operations and configuration of smartphones (iOS) on Intune platform
- Knowledge of VPN, networking, network management systems and spam-filtering tools
- Positive and helpful attitude with good communication skills, able to communicate technical solutions to non-technical users
- Team player with the ability to exercise flexibility, and demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision
- M365 knowledge would be appreciated
If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
About UsAt Gunvor, we are always looking for talented and motivated new people who will contribute to the success and growth of our company. Every day, with their know-how, expertise and passion, our people make the difference and enable us to achieve our vision. Our global business offers a wide variety of opportunities and career paths. If you are unable to find any suitable vacancies, we recommend that you set up alerts to be notified when a position matching your criteria becomes available.
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