Desktop Support Analyst

1 week ago


Dubai Internet City, Dubai, United Arab Emirates Fragomen Full time
Job Description

About us:
Fragomen is the world's leading exclusive provider of immigration and mobility services. We are a firm of more than 6,200 professionals and staff spanning more than 60 offices worldwide. We support clients in more than 170 countries.

We are problem-solvers, innovators and established thought leaders in immigration and broader services, providing strategic advice to a diverse range of clients from individuals to the world's leading multinational corporations.


A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same.

You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do.

We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.


This position is responsible for providing support to employees in the local UAE offices and remotely to the EMEA region.


This includes, but is not limited to:

KEY JOB TASKS

  • Provides technical support to customers on operational or maintenance aspects of IT equipment and serves as customer contact on technical and servicerelated problems.
  • Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
  • Monitor and update incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
  • Queue monitoring to identify possible issue trends based on submitted tickets
  • Effectively diagnose and research escalated tickets to determine appropriate action
  • Contribute to the development of the organization's goals and objectives and interact daily with supervisors and/or functional peer groups and customers.
  • Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.
  • Follow and create detailed operational procedures as needed and help improve the quality of service delivery and provide value added customer services.
  • Image Laptops and Desktop PC's
  • Perform installations, moves, software and hardware add ons and changes to end users IT equipment within established procedures.
  • Act as "Smart Hands" for engineering teams as needed
  • Liaise with 3rd parties and vendors involved with local IT hardware/software and related supplies
  • Assist with mobile phones and 3G cards setup, review, maintenance and troubleshooting
  • Deliver coaching to peers when necessary
  • Supports video, audio and web conferencing through PC and VC units.

JOB COMPETENCIES
Client Service

  • Plans workload and is able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
  • Demonstrates an understanding of the impact of individual contribution upon team and client needs
  • Where required, acts as a secondary point of contact to communicate with clients in a timely and professional manner to obtain information
  • Supports strong client relationships by displaying professionalism and efficiency in appropriate communications as directed by a senior member of the team and Ability to multitask, work under pressure and handle interruptions while maintaining flexibility in work assignments
Productivity, Accountability and Efficiency

  • Able to act under instruction with limited supervision
  • Implement effective processes to manage workflow and meet deadlines
  • Ensures work completed is accurate and follows standard layouts
  • Assists in the review/improvement of methods/procedures relating to job responsibilities
Communication

  • Generates clear, wellorganized written workproduct internally and externally
  • Able to effectively express oneself verbally in an articulate and polished manner
  • Strong listening skills
  • Uses communication skills to influence and achieve objectives
  • When work is allocated, clarifies with managers issues that are unclear and asks for the necessary information to complete tasks with respect to oneself and on behalf of team members where required
  • Keeps managers aware of the progress of matters to manage expectations, and informs of conflicting priorities/requesting assistance as problems arise / informing managers of current capacity
  • Takes on additional projects as required
Teamwork and Personal Leadership

  • Identifies training and development areas and communicates these needs along with suggested development outcomes to the Manager
  • Accepts responsibility for their work output
Professional Conduct

  • Appropriate regard to firm policies, protocols, and SRA Code of Conduct
  • Is able to follow the instructions of senior members of staff
  • Has a track record of being punctual and if absent or late, communicat


  • Dubai, Dubai, United Arab Emirates Gunvor Group Full time

    Gunvor Group is one of the world's largest independent commodities trading houses by turnover, creating logistics solutions that safely and efficiently move physical energy from where it is sourced and stored to where it is demanded most. With strategic investments in industrial infrastructure—refineries, pipelines, storage, and terminals—Gunvor further...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    The Role Position Overview: We are looking for a proactive and customerfocused Remote Desktop Analyst to provide remote support to endusers experiencing technical issues with their desktops laptops and applications. The Remote Desktop Analyst will play a critical role in diagnosing and resolving technical problems escalating issues when necessary and...

  • Desktop Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Dice Full time

    Qualifications: Remote Desktop Management ToolsExperience in technical writing and documentationAnalytical/problem solving skillsCustomer ServiceExcellent oral and written communication skills and advanced customer support skillsTechnical Assistance and user supportMS Office productsActive Directory ToolsGeneral understanding of Microsoft MECM/SCCM (for...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Position Overview:We are in search of a dynamic Remote Desktop Analyst who aims to deliver exceptional remote support to end users facing technical challenges with their desktops, laptops, and applications. This role is pivotal in diagnosing and resolving technical issues promptly, escalating where necessary, to ensure minimal disruption to business...

  • Desktop Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Al Ghurair Exchange LLP Full time

    Responsibilities: Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within the established standards and guidelines. Works with vendor support contacts to resolve technical problems with desktop computing. Interact with numerous computer platforms in a multilayered client server...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Additional Skills & Qualifications:Qualifications and Skills Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleBachelor's Degree in Computer Science, Computer Engineering or similar field is desired3-5+ years' desktop support experienceOne of the following certifications required:oMicrosoft Certified Professional...


  • Dubai, Dubai, United Arab Emirates Excis Compliance Ltd Full time

    The job posting is outdated and position may be filled The Band 1 Desktop Technician willprovide day to day localremote desktop support,receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues ina ticketing system.The candidate will also need to facilitate...

  • Desktop Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Qualifications Bachelor's degree in Computer Science, Information Technology, or related field.Proven experience in SCCM packaging and deployment.Hands-on experience with Intune packaging and deployment.Proficiency in managing Exchange Hybrid environments.Strong knowledge of Cisco networking technologies.Experience in providing general desktop support in a...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Job Description IT infrastructure incident resolution to meet/exceed service levels. Maintaining Desktop and Laptop inventory. Configuration and delivery of new user computer. Purchasing and maintaining segment specific software inventory. Special assignments and off-site meeting support Replacement of out of warranty hardware Completing assigned level 2 and...


  • Dubai, Dubai, United Arab Emirates Excis Compliance ltd Full time

    Were currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.Desktop Support Technician provides daytoday desktop support receives inbound calls answers questions troubleshoots and document steps performed to resolve challenges with hardware software and application issues in a ticketing system.Tasks may...


  • Dubai, Dubai, United Arab Emirates Insight Global Full time

    Identify and repair access problems to LAN, WLAN, Mac and Windows applications on the desktop or laptop.Troubleshoot and repair hardware problems associated with Customer's desktops, laptops, and printers. · Correct software configuration problems on Desktop's and Laptop's.Provide Customer's estimates of out-of-warranty repairs prior to ordering parts,...


  • Dubai, Dubai, United Arab Emirates Brilyant IT Solutions Pvt. Ltd. Full time

    We're currently seeking a talented and experienced Desktop Support Engineer to join our dynamic team. If you're passionate about delivering top-notch IT support and have relevant experience, we want to hear from you.Responsibilities:End-User Equipment Support:Install, configure, troubleshoot, maintain, and decommission IT assets, including laptops, printers,...


  • Dubai, Dubai, United Arab Emirates Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Dubai, Dubai, United Arab Emirates Insight Global Full time

    Must-haves Entry level, 1-3 years' experience Experienced with Active Directory Hardware and Software support Office Suite Knowledge Customer service focused personality, ability to follow instructions, positive attitude Onsite, hands on desktop support Basic networking experience Windows 10 environment Plusses Generic Plusses Prior Experience with...


  • Dubai, Dubai, United Arab Emirates Nexus Insurance Brokers Full time

    We are recruiting an entry level IT Support Analyst, based in Dubai, United Arab Emirates, reporting to the Chief Information Officer (CIO) who is also based at our Headquarters in Dubai. The primary function of this role is to provide Desktop/Laptop etc. support to Sales Consultants (sales force) and Administration staff.The Role:Main Responsibilities...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Job Description: Must have VIP/Executive support experience.Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote supportTenacious logging of...


  • Dubai, Dubai, United Arab Emirates Dmcdubai Full time

    We're recruiting 'IT Desktop Support Specialist' for one of our client based in Dubai, UAEJob Description:In this role, we're looking for someone who is responsible to provide technical support across a mixed OS environment with end-users of varying technical abilitiesKey Responsibilities:Installing and configuring computer hardware, software, systems,...


  • Dubai, Dubai, United Arab Emirates Dmcdubai Full time

    We're recruiting 'IT Desktop Support Specialist' for one of our client based in Dubai, UAE.Job Description:In this role, we're looking for someone who is responsible to provide technical support across a mixed OS environment with end-users of varying technical abilities.Key Responsibilities:Installing and configuring computer hardware, software, systems,...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Education And ExperienceLevel 1 Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 1 years' experience installing, maintaining, and supporting desktop technologies in an office environment.Must possess a basic knowledge, familiarity, and experience with maintaining and supporting desktop hardware, software...


  • Dubai, Dubai, United Arab Emirates VAM Systems Full time

    Desktop Support Engineer Jobs In Dubai UAE 2023 | VAM SystemsFor More Top Organization Jobs Click HereDescription:We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to...