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Linux Desktop Support Engineer
1 week ago
Opportunity for Linux Engineer/Administrator
If you are a Linux Engineer/Administrator who loves Linux and Customer Success, this is your chance to kickstart a career with Canonical and support customers using Ubuntu and other open-source products.
If you are tech-savvy and eager to learn, you will thrive working with top talents at Canonical.
Location:
This position is remote and based in the EMEA region.
Role Overview:
As a Linux Desktop Support Engineer at Canonical, you will be responsible for delivering exceptional technical support for the Desktop and Server technical stack.
From identifying issues to resolving them, you will handle your cases independently and collaborate with your team when needed.
Your role involves providing technical expertise, effective communication, and outstanding service to customers. You will also dedicate time to stay updated on new technologies and enhance your professional skills through training and company events.
Responsibilities:
- Provide technical support from your remote home office.
- Take ownership of new cases via telephone, email, and web.
- Keep customers informed in a timely manner.
- Ensure all support cases meet the Service Level Agreement.
- Create and update knowledge base articles.
- Communicate technical notices internally and externally.
- Prioritize tasks effectively.
- Stay updated on products and services.
- Collaborate with the team.
- Identify opportunities for improvement.
- Participate in weekend work rotation.
Qualifications:
Bachelor's degree in a technical field or equivalent.
Preferable Majors:
Computer Science, MIS, Electrical Engineering, etc.
Experience in system performance troubleshooting and Linux administration.
Basic programming knowledge and ability to learn quickly.
Excellent written and verbal English communication skills.
Willingness to travel occasionally.
Additional Skills:
Experience with virtualized environments, open-source technologies, and Linux Kernel.
What We Offer:
Your salary will be based on several factors including location and expertise.
In addition to competitive pay, team members receive various benefits and rewards, including annual bonuses and incentives based on performance.
About Canonical:
Canonical, the publisher of Ubuntu, is a leading tech company driving the open-source movement.
By powering AI, IoT, and the cloud through Ubuntu, we are making a difference globally.
We hold ourselves to high standards and seek individuals who strive for excellence.
At Canonical, diversity is valued, and we are committed to creating an inclusive workplace.
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