Current jobs related to Technical Manager - Dubai - Al-Futtaim

  • Lead Technical Designer

    24 hours ago

    Dubai, United Arab Emirates K4 Technical Services Full time

    **Job Title**: Lead Technical Designer **Company**: K4 Technical Services LLC **Location**: Dubai, UAE **Job Description**: K4 Technical Services LLC is looking for a **Lead Technical Designer** with expertise in interior fit-out design to join our team in Dubai. This role requires strong technical design skills, a collaborative approach, and the ability...

  • Technical Supervisor

    2 months ago

    Dubai, United Arab Emirates Creative Frontline Technical Services Full time

    Technical Supervisor Qualifications: - Minimum 2 Year UAE work Experience on the same field, preferably on a Facilities Management or technical services company - with Valid UAE Driving License - Technical Knowledge and background with A/C works & other technical services (Electrical, plumbing & carpentry) - Education: Required to have a minimum of a...

  • Technical Manager with Driving License

    2 weeks ago

    Dubai, United Arab Emirates Happy Team Technical Services LLC Full time

    Technical Manager with driving license required. We require expertise in MEP company operations, can facilitate projects, handle staff, deal with clients, site visits & hand-over.

  • Admin -technical Services

    5 months ago

    Dubai, United Arab Emirates Main10 Technical Services Full time

    Admin for Technical Services - Facilities Management Company. - Preparation of quotations, invoices and completion reports. - Coordination and followup with clients for approvals and payments. - Receiving client inquires. - Managing company transportation - Managing staff accommodation, visa and other admin tasks. **Required Skills**: - Excellent...

  • Admin -technical Services

    5 months ago

    Dubai, United Arab Emirates Main10 Technical Services Full time

    Admin for Technical Services - Facilities Management Company. - Preparation of quotations, invoices and completion reports. - Coordination and followup with clients for approvals and payments. - Receiving client inquires. - Managing company transportation - Managing staff accommodation, visa and other admin tasks. **Required Skills**: - Excellent...

  • Technical Designer

    5 months ago

    Dubai, United Arab Emirates k4 Technical services Full time

    ** Please read the job description** *Attach portfolio * As a Technical Designer/Draftsperson in the context of fitouts, your primary role is to create detailed technical drawings and designs for interior fitout projects. Fitouts refer to the process of customizing and furnishing the interior of commercial spaces, offices, retail stores, or residential...

  • Technical Supervisor

    2 months ago

    Dubai, United Arab Emirates EDGE INTEGRATED TECHNICAL SERVICES LLC (Home Maintenance) Full time

    **Key Responsibilities**: - **Team Leadership**: Supervise and guide the technical team in a day-to-day operations,ensuring all tasks are completed effectively and within deadlines. - Project Management: Oversee the planning,execution,and completion of technical project timelines, budgets and specifications. - Technical Support: Provide expert technical...

  • Technical Designer

    4 months ago

    Dubai, United Arab Emirates k4 Technical services Full time

    ** Please read the job description** I *Attach portfolio * As a Technical Designer/Joinery Draftsperson in the context of fitouts, your primary role is to create detailed technical drawings and designs for interior fitout projects. Fitouts refer to the process of customizing and furnishing the interior of commercial spaces, offices, retail stores, or...

  • Technical Sales Executive

    5 months ago

    Dubai, United Arab Emirates SADAF Alsama Technical Services Full time

    Our services cover the emirate of Dubai, Sharjah and Ajman. We deal in cleaning & technical services and residential property care; providing sustainable services to residential, commercial and industrial facilities The company is a highly specialized services provider which would require you to have a certain knowledge on how to promote sales on a B2B...

  • Technical Manager

    4 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location**: AL KIFAF PROJECT PHASE III (Near Max Metro Station) - Dubai **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You...

  • Technical Manager

    4 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location: Al Kifaf** **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and...

  • Technical Manager

    4 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD Full time

    **Project Location**: AL KIFAF PROJECT PHASE III (Near Max Metro Station) - Dubai **Designation: Technical Manager(Architectural)** **Job description**: In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You...

  • Technical Manager

    5 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location: Al Kifaf** **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and...

  • Technical Manager

    5 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Job description** **Designation: Technical Manager** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and construction knowledge to bridge the gap between...

  • Technical Manager

    5 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD Full time

    **Job description** **Job description** **Designation: Technical Manager** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and construction knowledge to...

  • Technical Sales Officer

    3 weeks ago

    Dubai, United Arab Emirates CTT Technical and Cleaning Services LLC Full time

    **Must have experience with Blue collar industry** - Identify and target prospective clients in the facilities management sector, focusing on technical cleaning services and maintenance solutions. - Attending incoming inquiries, meeting the clients with a presentation of our services and closing the deals - Conduct market research to identify client needs,...

  • Technical Manager

    1 month ago

    Dubai, United Arab Emirates Backbase Full time

    **The job in short** We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts. As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey. You are the key technical...

  • Technical Manager

    5 months ago

    Dubai, United Arab Emirates iSail Marine Full time

    Position: Technical Manager Job Location: Dubai, UAE We're seeking a Technical Manager to join our esteemed principals in Dubai. If you're a Chief Engineer with experience in Bulk Carriers and Tankers, we want to hear from you! **RESPONSIBILITIES**: - Manage day-to-day operations of vessels under Ship Managers - Monitor vessel classification society...

  • Technical Manager

    5 months ago

    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD Full time

    **Job description** **Designation: Technical Manager** **Responsibilities**: 1. Lead and manage a team of technical professionals, providing guidance, coaching, and support. 2. Develop and implement technical strategies, policies, procedures, and standards to ensure efficient operations. 3. Collaborate with cross-functional teams to define project...

  • Technical Manager

    5 months ago

    Dubai, United Arab Emirates International Flavors & Fragrances Full time

    **Job Description** At IFF we design fragrance solutions that catch us unaware and transport us to places long forgotten. We are now seeking a motivated and result driven talent to join our Scent division as Technical Manager. Come join IFF where science and creativity meet to create essential solutions for a better world! **Key Responsibilities** -...

Technical Manager

2 months ago

Dubai, United Arab Emirates Al-Futtaim Full time
Job Requisition ID: 162892

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

The Genesys certified Technical Manager shall be a PMP Certified Engineer leading the technical engineer team of Genesys Engineers for Contact centre business of Al Futtaim Technologies and their customers on both Genesys Engage, Genesys Cloud and migration of customers from Genesys Engage to Genesys Cloud as per customer and company demands.

What you will do :

Project Delivery

  • Installation, Testing & commissioning of Genesys contact center solution at the customer sites as per agreed project plan
  • Ensure the committed time lines are met for the projects at customer sites within the agreed scope, cost and quality.
  • Provide Level3 support for problem Analysis and resolution to the problems at customer site to meet the SLA timelines and first time resolution target
  • Lead the solution delivery activity when deputed as responsible for service delivery of specific project.
  • Works as Lead Technical resource and assists Project Manager in large projects. Takes responsibility of team working on site and coordinate day to day project activities onsite.
  • Expert Knowledge of Genesys, architecting Genesys solution implementation, assisting presales and performing POC.

Service Delivery

  • Provide the complete service interface with the clients / stakeholders and the management
  • Ensure Customer Satisfaction with the 24x7 Support

Project Quality Management

Ensure the quality of all assigned projects executed/ achieved according to the quality standards defined by the project brief resulting in receipt of the Completion Certificate.

Administrative & Coordination Support:

  • Ensure excellent management of documentation and day-to-day activities to meet required standards.
  • Assist in preparing, coordinating, and updating business reports.
  • Collaborate closely to provide support and assistance to other departments and senior managers as needed.
  • Manage, train, and motivate the staff within the department according to company procedures, policy and employment law. Develop internal staff motivation and coaching sessions with a specific aim to improve staff presentation techniques to third parties. Employ and supervise both internal and external resources.

Required skills to be succesful :

Expert level of technical Skills in Genesys Cloud

  • Genesys Inbound, Outbound across all media channels
  • Genesys chat, Email, WhatsApp etc
  • Genesys AI Chatbot, Conversational AI, Google Dialog Flow
  • Genesys IVR

Expert level of technical skills in Genesys Engage, including:

  • Genesys SIP
  • Genesys Multimedia (E-Mail, Chat) Routing
  • Genesys Inbound and Outbound implementation
  • Genesys Voice Platform 8.x
  • Genesys Routing Development (IRD & SCXML)
  • Genesys Call Center Reporting (Infomart, Call Center Analyzer)
  • Genesys Interaction Recording & QM
  • Troubleshooting Genesys solutions and production issues

Software development skills include:

  • ASP .Net development
  • Platform SDK customizations
  • Web services development in C++/Java
  • IVR flow design and development

Integration experience with:

  • Avaya, Cisco, Alcatel OXE, Dialogic, Microsoft CRM
  • Nuance Real Speak

Implemented Genesys in Windows and Linux platforms.

What equips you for the role :

  • Engineering qualification in IT / Computer Science or equivalent
  • PMP Certification
  • ITIL v4.0
  • Genesys Certified Professional Cloud
  • Genesys Certified Professional (minimum 3 modules of Genesys Engage)
  • Minimum 9 years of experience in installation and maintenance of Genesys Contact Center Solutions (Engage, Cloud, and migration from Engage to Cloud).
  • Minimum 3 years of experience in leading solution delivery activities at customer sites.
  • Minimum 3 years of experience in leading teams of Genesys consultants.
  • Minimum 3 years of experience in Contact Center-related software development.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.