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Territory Sales Representative

3 months ago

Dubai, United Arab Emirates Genesys Full time
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Territory Sales Representative is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in new business from new logo prospects and existing customers.

In this key role, you help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solutions. You will collaborate within the Benelux sales team to manage all opportunities and customers and are responsible for coordinating resources and managing the sales campaigns across the entire sales funnel.

Genesys' go-to-market strategy is highly partner-centric, which means that most of your sales cycles are run together with our global and local partners. Next to running sales cycles, you must be able to initiate lead-generating campaigns to create a healthy sales funnel supported by our Marketing team and Business Development Representatives. As a Territory Sales Representative, you fulfill a vital role of leveraging leads provided by Marketing and developing new opportunities on your own and by your partners, handling all different kinds of sales scenarios, and ultimately closing opportunities provided to them.

Key Responsibilities:

Collaborate with business partners, peers, and many other Genesys colleagues around ways to continually improve our sales capabilities

  • Cloud enterprise software or CX industry experience
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Negotiate and close as many (in)direct sales cycles as possible
  • Guide customer and prospect corporate strategic initiatives
  • Effectively sell a broad portfolio of products across a pre-defined range of industries
  • Assist our partners and customers in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships within prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to both the internal team and the customer
  • Assist in creating an environment of teamwork and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

Minimum Requirements:

  • +2 years previous business-to-business SaaS and Cloud Sales experience with a documented track record of success as a Territory Sales Representative in a new business role
  • Experienced in being part of numerous complex and consultative sales engagements, being proactive in leveraging the market potential in finding new opportunities
  • Can-do attitude
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Excellent written and verbal communication skills in Arabic as well as English
  • Ability to effectively communicate with internal stakeholders
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Ability to communicate with all levels within the partner/customer/prospect’s organization

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.