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Duty Manager-food and Beverage
1 week ago
Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are people-oriented, charismatic, fun and engaging.
Duty Managers are entertainers, ensuring that each Guest has a memorable experience each and every visit. Bay Hosts report directly to the Assistant General Manager.Responsibilities include the following:
- Manage all staff on duty and ensure they are performing their jobs properly
- Inspect all equipment at the beginning and end of the shift and report concerns or repair needs to the General Manager
- Holding preshift tee times with front of house staff daily
- Address and resolve complaints from guests and employees, including simulator crashes, customer complaints, and businessrelated questions
- Manage the flow of the day, including managing simulator assignments, events, and redirecting staff to uphold the 5i standard
- Coach and develop team members, while identifying key talent to ensure contestant pipeline and bench strength of talent for GM/ AGM to develop and train well as train new staff
- Supervise opening and closing procedures to ensure the space is properly cleaned and ready for customers
- Have an indepth knowledge of simulator function and troubleshooting
- Have an indepth understanding of our simulators and booking to properly handle all customer requests
- Take pride and ownership of each Guest's enjoyment and fun.
- Oversee all aspects of league night management and serve as point of contact for staff and guests on all golf league inquiries
- Help to coordinate league payments and team schedules
- Manage weekly league nights with a focus on creating an inclusive and competitive atmosphere
- Ensure a positive customer experience and that all contracted services for events are delivered, ultimately driving return business and wordofmouth recommendations
- Act as onsite lead during events including greeting event guests, preparing the space, resolving issues or complaints, etc.
- Perform financial audits and spot checks on the floor to ensure no misuse
- Lead a departmental team, overseeing scheduling, vacation, and team training to ensure the outlet is sufficiently staffed and team are able to perform at their very best.
- Take inventory of your department, ensure business is always fully stocked
- Drive the team to ensure the business meets financial goals, whilst maintaining high standards
- Host VIP events and members, know every guest by name, their likes to deliver personalized service for everyone
- Ensure team morale through fun and exciting team building exercises and encourage healthy competition
Requirements:
Required Qualifications:
Server and/or hospitality experience encouraged but NOT required
- Upbeat energy and enthusiasm
- Positive 'Cando' attitude
- Ability to work in a fast paced environment and work with a team
- Ability to stand, walk and bend for long periods of time
- Ability to obtain proper licensing and certifications for the location
- Proficient verbal and oral communication skills
- Ability to lift up to 50 lbs
- Able to be proactive and anticipate guest needs
- Flexibility to work a variety of working shifts and patterns
Job Types:
Full-time, Permanent
Experience:
- Duty manager in Food & Beverages: 2 years (preferred)
Language:
- English (preferred)
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