Program Manager Customer Call and Service Center Design and Implementation

Minimum of 15 years experiences asa Project & Program Manager, managing complex projects,preferably in the call center or customer serviceenvironments.Excellent leadership andcommunication skills, with the ability to build strong workingrelationships with diverse teams andstakeholders.Solid understanding of callcenter technologies, customer service best...

Responsibilities: Oversee the daytoday operations of our call center, ensuring smooth and efficient processes. Manage and lead a team of call center agents, providing guidance, training, and support as needed. Develop and implement strategies to optimize call center performance and enhance customer satisfaction. Monitor call center metrics and KPIs, making...

An innovative aesthetic clinic located in Dubai, specializing in providing personalized aesthetic solutions that enhance and rejuvenate natural beauty. Our expert team of professionals utilizes the latest technology and techniques to deliver exceptional results across a comprehensive range of aesthetic services. At Be You, we empower individuals to embrace...

Our company is looking for a Call Center Customer Service Representative to join our team.Responsibilities: Effectively manage multiple projects and assignments through completion; Act as a customer liaison by providing exceptional professional level customer service; Manage the integrity and accuracy of the database; Answer incoming customer and sales...

Job descriptionWe are looking for a motivated and results-driven Sales / Call Center executives to join our vibrant team to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and in person and also maintaining good customer relationships."An effective sales representative must be an excellent...

Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in SharjahJOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone.SKILLS & QUALIFICATIONS Strong command of the Arabic & English language Preferred 2+ years of work experience as a call center Agent. Capable of working under stress...

Chief Supervisor – Customer Happiness Centers | Dubai RTA JobsJob Responsibilities:Preparing and auditing periodic and non-periodic reports on special services, procedures and mechanisms that improve the quality of services and the image of the center in particular on innovation.Services and image of the center A special focus on innovationCoordination...

Introduction:We are a leading company in the beauty and aesthetics industry, dedicated to enhancing the natural beauty and confidence of our clients through innovative services and exceptional customer service. We are currently seeking a seasoned Call Center Manager to lead our Customer Engagement Team and ensure the highest level of customer experience...

We are currently seeking a dedicated and customer-focused individual to join our team as a Service Center Call Coordinator (Fluent English Communication Required). In this role, you will be responsible for coordinating and managing incoming customer calls, ensuring a seamless and efficient service experience. If you have excellent communication skills,...

_"Whatever story you choose, you are the star"_For Excellence We StriveFrom our origins in the hospitality sector - and now with more than a decade of experience - our combined services are set to enhance asset value.At Strive Services Group we understand what it takes to deliver and maintain properties. We work with a wide range of clients and assets, from...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.Marketing Specialist responsibilities include:Conducting market research to find answers about consumer requirements, habits, and...

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.Marketing Specialist responsibilities include: Conducting market research to find answers about consumer requirements, habits, and trends...

Hiring Call Center ExecutiveResponsibilities: Answering inbound calls and making outbound calls to assist customers. Providing information about products, services, and promotions to customers. Handling customer inquiries, complaints, and escalations with professionalism and empathy. Resolving customer issues in a timely and effective manner. Following call...

We are looking for Call center agent ( Malayalam female Required) should have own visa.Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build...

Business Goal:Meeting customer service targetsIncreasing efficiency and productivityReducing costsImproving employee morale and retentionEnhancing quality assuranceManaging risks and complianceKPI:Average Call/lead Handling TimeFirst Call/lead Resolution (FCR) RateAbandoned Call/lead RateService LevelCustomer Satisfaction (CSAT) ScoreAgent Occupancy...

Position Title: Head of Call CenterJPC:3188Location: Abu DhabiLanguage: Excellent in English & ArabicBackground Industry: Banking IndustryJob DescriptionCost Management and optimization: Develop and execute strategies to optimize operational costs within the contact center, including Staffing, technology, and other resources.Monitor and analyze key...

_"Whatever story you choose, you are the star"_For Excellence We StriveFrom our origins in the hospitality sector - and now with more than a decade of experience - our combined services are set to enhance asset value.At Strive Services Group we understand what it takes to deliver and maintain properties. We work with a wide range of clients and assets, from...

A leading healthcare in UAE is currently looking for a Call Center Supervisor who will be responsible to supervise the clinic's call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the management.5 years' experience in a similar field with health care background is...