Call Center Customer Service Representative

1 week ago


Dubai, Dubai, United Arab Emirates Saif Al Pro-Max Group of Company Full time
Our company is looking for a Call Center Customer Service Representative to join our team.

Responsibilities:

  • Effectively manage multiple projects and assignments through completion;
  • Act as a customer liaison by providing exceptional professional level customer service;
  • Manage the integrity and accuracy of the database;
  • Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner;
  • Maintain and build relationships with key customers;
  • Work in a team environment to exceed client expectations;
  • Manage and resolve general customer service issues;
  • Maintain a high level of product knowledge;
  • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns;
  • Answer inbound calls from members and assist them with their inquiries;
  • Ensure customer satisfaction and provide professional customer support;
  • Maintaining a positive and professional attitude toward customers at all times;
  • Call members to schedule in home visits with a Physician or a Nurse Practitioner;
  • Answering inbound calls from premier trucking company clients across the U.S. and Canada;
  • Communicating and coordinating with colleagues as necessary.

Requirements:

  • Friendly, helpful demeanor with a customerservice attitude;
  • Excellent written and verbal communication skills;
  • Prior call center experience needed;
  • Customer service in health care is a plus;
  • Must be flexible to work assigned schedule;
  • 6 months prior call center experience;
  • Experience working with Medicaid or Medicare;
  • Familiarity with computers and typing;

Job Types:
Full-time, Permanent

Salary:
From AED3,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)


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