Call Center Customer Service Representative
1 week ago
Responsibilities:
- Effectively manage multiple projects and assignments through completion;
- Act as a customer liaison by providing exceptional professional level customer service;
- Manage the integrity and accuracy of the database;
- Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner;
- Maintain and build relationships with key customers;
- Work in a team environment to exceed client expectations;
- Manage and resolve general customer service issues;
- Maintain a high level of product knowledge;
- Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns;
- Answer inbound calls from members and assist them with their inquiries;
- Ensure customer satisfaction and provide professional customer support;
- Maintaining a positive and professional attitude toward customers at all times;
- Call members to schedule in home visits with a Physician or a Nurse Practitioner;
- Answering inbound calls from premier trucking company clients across the U.S. and Canada;
- Communicating and coordinating with colleagues as necessary.
Requirements:
- Friendly, helpful demeanor with a customerservice attitude;
- Excellent written and verbal communication skills;
- Prior call center experience needed;
- Customer service in health care is a plus;
- Must be flexible to work assigned schedule;
- 6 months prior call center experience;
- Experience working with Medicaid or Medicare;
- Familiarity with computers and typing;
Job Types:
Full-time, Permanent
Salary:
From AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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