NOC Operator

2 weeks ago


Dubai, Dubai, United Arab Emirates Gama Advisory Services LLP Full time
Tools BMC Entuity PRTG Site24x7 Uptime Robot etc.Job Description:
  • Proactively monitor backbone network and IT landscape and address issues that may arise.
  • Troubleshoot network outages and escalate as needed.
  • Adhere to defined quality guidelines for customer communication.
  • Review processes and recommend changes to improve the overall effectiveness/efficiencies.
  • Carry out other work as directed by senior members of the team.
  • Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.
  • Update the internal knowledge base with new solutions for support.
  • Comply with the organization s conventional guidelines policies and processes.
  • Monitor breaches of service level agreements (SLAs).
  • Update the departments teams or thirdparty providers on events progress.
  • Aid team members by applying technical knowledge of operations and systems using server PCs telephones and emails.
  • Diagnose Issues within the IT landscape.
  • Continuously monitor systems through various tools.
  • Track all Issues.
  • Report Incidents.
Experience required: 48 YrsLocation: DubaiAnnual Salary (CTC): AED 80 150K per annum

landscape,troubleshooting,sla monitoring,ctc,knowledge base management,engineers,communication,uptime robot,base,customer communication,it,technical support,site24x7,escalation,quality guidelines adherence,diagnose,customer,systems monitoring,prtg,process improvement,other,network monitoring,bmc,it landscape diagnosis,entuity,incident management


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