NOC Team Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Ghobash Group Full time

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

-Key Duties and Responsibilities:

  • Efficiently manage, and lead the team of ITNOC operations engineers.
  • Ensures that the team is following the standard process as per the agreement with the customers.
  • Act as the escalation point for all requests and incidents and solve project issues effectively.
  • Responsible for managing the incidentmanagement process effectively through theincidentlife cycle and managing the communication with the stack holders.
  • Facilitating work-around solutions to ensure system recovery with minimal business impact
  • Strongly maintain the SLA as per the company's requirement
  • Point of contact for all Major incidents.
  • Responsible to review the incidents to ensure that the acceptable standards are always followed by the staff.
  • Escalating any identified issues that require immediate action to stakeholders.
  • Reviewing daily, weekly, and monthly statistics and present to the higher management
  • Arranging thePost incident review meeting with the concerned parties involved.
  • Responsible to monitors the whole environment for severe events, analyzing them, and logging events as incidents.
  • Proficient in Manage Engine tools such as OpManager. AppManager, Site 24*7, and other Components or similar experience with different monitoring tools.
  • Good knowledge of monitoring protocols and the difference between them.
  • Good leadership and communication skills.
  • Good knowledge of network solutions.

Technical Experience

  • NOC operations
  • Network Connectivity and troubleshooting
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