Network Operations Center Engineer

1 week ago


Dubai, Dubai, United Arab Emirates Asterix Communications Full time

Network Operations Center Agent/Engineer Responsibilities:
Network Operations Center agents/engineers are responsible for the efficient and smooth functioning of an organization's network infrastructure. They are tasked with ensuring that network components run smoothly by monitoring, maintaining, and troubleshooting/resolving issues as they arise.

Job Responsibilities:


Act as a Single Point of Contact (SPOC) for all IT-related issues reported to the center 24/7.Possess strong communication and interpersonal skills to collaborate with cross-functional teams.

Monitor network infrastructure using defined tools and software to ensure optimal performance and uptime.

Respond promptly to network alerts and incidents, troubleshoot user/customer issues, and escalate when necessary to ensure timely resolution within defined SLAs.

Perform routine maintenance tasks such as system updates and user awareness.
Have a strong knowledge and understanding of Networks, Servers, Storage, Alerts monitoring & verification.
Document all network-related activities, including incident logging, resolutions, and changes as necessary.
Diagnose and rectify faults/defects and problems by collaborating with specialized IT teams, vendors, or service providers.
Provide technical support, execute NOC-related activities like scheduled batch jobs, and send notifications promptly.
Execute routine functions by following SOP Manual & maintaining proper record of the activities performed.
Keep accurate records of all incidents, service requests, and follow-ups to ensure SLAs and KPIs are met.
Train new staff on NOC operations and procedures.
Coordinate with other departments to ensure smooth NOC center operations.
Work on cost reduction through innovation and automation to meet organizational targets.
Optimize processes and procedures to eliminate human error and reduce business impact.
Build relationships with internal support personnel of L2 and external partners for back-to-back support.
Periodically carry out self-assessment to evaluate team performance and customer satisfaction.

Qualification & Experience:

Qualification:
Bachelor's degree in computer science, engineering, or related fieldExperience: 3-5 Years in managing Network Operations CenterExpertise: Network operations center, infrastructure, storage, protocol/technologies understanding, and server administrationKnowledge: Best practices for NOC operations with ITIL certificationFamiliarity: Ticketing systems/tools and ability to work well under pressure in a fast-paced environmentSkills: Excellent problem-solving skills and ability to work well under pressureExperience: Proven experience with NOC and orchestration tools
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