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Network Operations Centre Operator
2 weeks ago
Job Timing - Shifts (24X7)
The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.
Responsibilities:
- Regular Meetings with Clients to ensure and Delivery obligations are being met ('what' we deliver) Proactively monitor backbone network and IT landscape and address issues that may arise.
- Troubleshoot network outages and escalate as needed.
- Adhere to defined quality guidelines for customer communication.
- Review processes and recommend changes to improve the overall effectiveness/efficiencies.
- Carry out other work as directed by senior members of the team.
- Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.
- Update the internal knowledge base with new solutions for support.
- Comply with the organization's conventional guidelines, policies, and processes.
- Monitor breaches of service level agreements (SLAs).
- Update the departments, teams or thirdparty providers on events progress.
- Diagnose Issues within the IT landscape.
- Continuously monitor systems through various tools.
- Track all Issues.
- Report Incidents.
- Generate reports as required.
- Maintain internal communication and escalation matrix.
- Add monitors to web monitoring tools and network monitoring tools.
- Update and maintain all internal documents and trackers.
- Participate in war rooms for issue resolution.
- Join requested meetings.
Qualification:
- ITIL Certified
- Customer and Teamfocused attitude
- Flexible work approach, based on the job requirements.
Job Types:
Temporary, Contract
Contract length: 12 months
Pay:
AED5, AED6,000.00 per month
Experience:
- NOC Operator: 5 years (required)
- Network technologies router: 1 year (required)
License/Certification:
- ITIL (required)
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