Customer Support Centre

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

CENTRE ASSISTANT/ TA (EARLY YEARS)We have an exciting opening for a Centre assistant in our specialist Therapy Centre.This role will include a range of roles which include the cleaning and upkeep of the centre, supporting other staff, front desk cover and assisting with our clients.Start Date preferably with one month's Notice or...

A Dubai based Medical Centre is looking for Female Customer Service Executive with minimum - 2 years experience.Tasks and duties: Relaying extensive package information to customers. Closing sales for the company. Filing customer records, including contact information. Conducting surveys and writing reports based on customer feedback on products and...

About us:INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years' experience in mobile phone business. We are seeking a highly skilled website Customer Support administrator (Remote) to join our team.Role & responsibility: Manage customer inquiries, resolve issues, and maintain high levels of customer...

About the companyEuroland IR is an international company with offices in Europe, Middle East and Asia. We develop and supply market-leading financial solutions for corporate websites Investor Relations sections. Our clients are stock listed companies around the world.About the positionEuroland IR's office in Dubai is looking for an Sales/Customer back-end...

Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.Accurately enter and update customer information in the system during call interactions.Follow call scripts and guidelines...

Reporting To: Call Center SupervisorMain Purpose of the Job:Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.YOUR ROLE Managing large amounts of inbound and outbound calls in a timely manner Attend customer calls and provide accurate,...

The Data Centre Site Engineer with experience in technical support as well as data centre operations is responsible for the maintenance of UPS systems & electrical systems in the Data Centre. He ensures support for the other departments for the smooth running of the Data Centre. He shall physically attend all the Maintenance as per the approved...

Ticketmaster Middle East is part of Live Nation Entertainment, the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation, and Sponsorship & Advertising.At Ticketmaster Fans come first. We care passionately about our fans interaction with our service channels and as the world's leading...

Real Estate/BPO/Banking/Finance/Collections agency industry sectors._Job BriefThe role of the Team Leader is to lead, manage, engage, and develop a team of telephony advisors who provide front line sales and support to our guests or travel agent partners. This role is key in supporting the delivery of the company key performance targets and the Contact...

Job Purpose: To manage the effective operation of Engineering digital documentation management system, co-ordinating with all stakeholders in order to meet Engineering and Flight Operation documentation requirements and drive improvements on a continuous basis. To organise the Technical Publications Centre (TPC) to support the operation and maintenance of...

Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need. Provide timely and constructive feedback to customer service agents based on assessment results. Develop coaching plans to address areas of strength and...

Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need.Provide timely and constructive feedback to customer service agents based on assessment results.Develop coaching plans to address areas of strength and weakness...

About us:INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years' experience in mobile phone business. We are seeking a highly skilled website & customer support administrator to join our team.Role & responsibility:Creating, improving, maintaining, and overseeing the content on the company website.2-Creating...

•Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.•Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.•Answers inbound calls as well as assist customers/providers who have specific...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Outline: Coach, develop, and motivate a team of agents within the contact centre....

Accountabilities Answer all customer inquiries in a friendly, professional, and efficient way. Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional. Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the...

SUMMARYThe main duty of an Customer Care Unit - Care Centre Officer is to respond to communication inquiries / complaints raised by payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The Care Centre...