![Inoi Global Mobile Phones LLC](https://media.trabajo.org/img/noimg.jpg)
Website & Customer Support Administrator
1 week ago
About us:
INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years' experience in mobile phone business.
Role & responsibility:
- Creating, improving, maintaining, and overseeing the content on the company website.
3-Writing, editing, proofreading, and improving texts.
4-Collaborating with marketing and design teams to plan and develop site content, style, and layout.
5-Analyzing website traffic and users engagement metrics.
6-SEO: enhance search rankings by optimizing content.
7-staying up-to-date with developments and generating new ideas to draw audience attention.
8- Manage customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
10-Priotize and handle customer support tickets through the Zendesk platform.
11-Identify customer needs and assist them in using specific features of our product or service.
12-Analyze and report product malfunctions.
13-Update our internal databases with information about technical issues and useful discussions with customers.
14-Share feature requests and effective workarounds with team members.
15-Follow up with customers to ensure their technical issues are resolved.
16-Gather customer feedback and share it with our product, sales, and marketing teams.
Job Requirements:
1-Bachelor's degree in journalism, marketing or a relevant field.
2-Proven work experience as a content manager/customer support specialist or similar customer service role.
3- 3-4 years agency experience or in a similar role.
4-Hands on experience with Ms office and WordPress.
5-Proficiency with popular content management systems.
6-Creativity and ability to develop original content.
7-Excellent English writing skills.
8-Knowledge of SEO and web traffic metrics.
9-Basic technical knowledge of HTML and web publishing.
We offer:
- Opportunity to grow fast with rapidly growing business.
- Competitive salary.
- Regular appraisals and feedback.
- An attractive office spaces.
- Trainings sessions and webinars.
- Team outings and fun activities once a week.
Office Address:
Our office is near Deira City Centre Metro Station, Dubai, UAE.
Salary:
From AED10,000.00 per month
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