IT - Support - Noya British School - Aldar Academies

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

Aldar Education are currently seeking a IT Support for Noya British School to support our growing family of owned and operated schools in the UAE.

Noya British School proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various amenities entertainment options and a vibrant international environment Noya British School creates an enriching and convenient backdrop for families seeking a worldclass education.


Minimum Qualifications:

  • Bachelors degree in Computer Science Information Technology or similar
  • ITIL v3 or v4 Foundation in IT Service Management
  • Microsoft administrator certifications in servers Azure Desktop and Office 365
  • CompTIA Servers is a plus

Minimum Experience:

  • At least 5 years of system administration database and web apps experience

Job Specific Knowledge & Skills:

  • Working knowledge of virtualization VMWare SAN/NAS Storage HCI etc. Relevant certifications is highly desirable.
  • Strong knowledge of Microsoft Azure O365 and windows Server environment. Relevant certification is a must.
  • Experience with PowerShell scripting for automation of Office365 is a plus.
  • Expert knowledge of security storage data protection and disaster recovery protocols

Main Duties:

  • Routine administrating and maintenance of AEs core IT operating systems and productivity suites.
  • Installation and upgrade computer components and software manage virtual servers and integrate automation processes.
  • Troubleshoot hardware and software errors by running diagnostics documenting problems and resolutions prioritizing problems and assessing impact of issues.
  • Administration and management of windowsbased systems and group policies for AE (HQ and AA).
  • Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
  • Perform regular backup operations and implement appropriate processes for data protection disaster recovery and failover procedures.
  • Administration of Datacenters / Server rooms and its equipment
  • Administration of enterprise security solutions such as antivirus and Veeam backup
  • Lead desktop and helpdesk support efforts making sure all desktop applications workstations and related equipment problems are resolved in a timely manner with limited disruption.
  • Perform routine/scheduled audits of the systems including all backups.
  • Administration of Active Directory domain controllers and group policies.
  • Administration of Microsoft Office 365.
  • Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
  • Configuration and upgradation of mobile devices (iOS Android) and their management centrally through Meraki MDM Intune and other MDM solutions.
  • Set up user accounts and workstations
  • Support end users (password reset lockunlock accounts etc)
  • Implement the group policies for user accounts and workstations
  • Administrating and maintaining the file servers
  • Monitoring and maintaining DR Site (Azure or other)
  • Upgrade systems with new releases patches and upgrades
  • Support and resolve software and application issues
  • Installation configuration and maintenance of Servers Storage Office 365 SCCM Virtual Machines and required web apps
  • Configuration and maintenance of backup
  • Troubleshooting root cause analysis and documentation of IT related issues
  • Effective utilization of IT helpdesk solution for routine IT operations.
  • Monitoring system performance
  • Support site engineers with all the desktop applications workstations and related equipment problems and resolve them in a timely manner.
This job has been sourced from an external job board.
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