IT - Support - Noya British School

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Aldar Academies Full time

Aldar Education are currently seeking a
IT - Support for Noya British School to support our growing family of owned and operated schools in the UAE.

Noya British School, proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi, stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various amenities, entertainment options, and a vibrant international environment, Noya British School creates an enriching and convenient backdrop for families seeking a world-class education.

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or similar
  • ITIL v3 or v4 Foundation in IT Service Management
  • Microsoft administrator certifications in, servers, Azure, Desktop and Office 36
  • CompTIA Servers+ is a plus

Minimum Experience:

  • At least 5 years of system administration, database and web apps experience

Job Specific Knowledge & Skills:

  • Working knowledge of virtualization, VMWare, SAN/NAS Storage, HCI, etc. Relevant certifications is highly desirable.
  • Strong knowledge of Microsoft Azure, O365 and windows Server environment. Relevant certification is a must.
  • Experience with PowerShell scripting for automation of Office365 is a plus.
  • Expert knowledge of security, storage, data protection, and disaster recovery protocols

Main Duties:

  • Routine administrating and maintenance of AE's core IT operating systems and productivity suites.
  • Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Administration and management of windowsbased systems and group policies for AE (HQ and AA).
  • Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
  • Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
  • Administration of Datacenters / Server rooms and its equipment
  • Administration of enterprise security solutions such as antivirus and Veeam backup
  • Perform routine/scheduled audits of the systems, including all backups.
  • Administration of Active Directory domain controllers and group policies.
  • Administration of Microsoft Office 36
  • Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
  • Configuration and upgradation of mobile devices (iOS, Android) and their management centrally through Meraki MDM, Intune and other MDM solutions.
  • Set up user accounts and workstations
  • Support end users (password reset, lock\unlock accounts etc)
  • Implement the group policies for user accounts and workstations
  • Administrating and maintaining the file servers
  • Monitoring and maintaining DR Site (Azure or other)
  • Upgrade systems with new releases, patches, and upgrades
  • Installation, configuration and maintenance of Servers, Storage, Office 365, SCCM, Virtual Machines and required web apps
  • Configuration and maintenance of backup
  • Troubleshooting, root cause analysis and documentation of IT related issues
  • Effective utilization of IT helpdesk solution for routine IT operations.
  • Monitoring system performance

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