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Technical Asset and Configuration Manager
2 weeks ago
- Accountable for communicating, promoting and raising awareness of Asset and Configuration Management services
- Support critical components essential for the continuous improvement of Asset and Configuration Management services, leveraging industry-based knowledge of people, processes and technology
- Prepare data uploads to ensure accurate capture of all changes within the ServiceNow platform
- Provide IT asset information and support to various departments within the organisation as required
- Ensure continuous enrichment of the Configuration Management Database (CMDB) through ongoing discovery and integrations
- Analyse CMDB data to identify anomalies and errors, driving process improvements and collaborating with configuration item (CI) owners to define remediation plans
- Define CMDB data quality reports to ensure accuracy and timeliness, while maintaining the CMDB Data Model
- Assume overall accountability for the quality, integrity, and security of Asset and Configuration Management repositories
The Successful Applicant
- Bachelor's degree preferably in Information Technology, with relevant and up to date ServiceNow certifications
- Minimum of 3-5 years of proven experience in IT Asset & Configuration Management with at least 3 years' experience in ServiceNow, including reporting and analytics on the platform
- Practical experience with implementing and managing the Common Service Data Model (CSDM)
- Experience with IT Operations Management (ITOM) and related products
- Excellent communication skills with a high attention to detail
What's on Offer
- Competitive, tax-free salary
- Significant opportunity for exposure across multiple subsidiaries of the entity
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