Bmc Technical Consultant

2 weeks ago


Dubai, Dubai, United Arab Emirates Apar Technologies Full time

We have an urgent opening for BMC Technical Lead with one of our esteemed and renowned clients in Dubai, UAE.


Skills:
Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions & Automation

  • BMC ITSM 20.x
  • BMC Smart IT 20.X
  • BMC Digital Workplace Advanced 20.X
  • BMC Discovery 20.X
  • Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces
  • Responsible for configuration of BMC Remedy ITSM suite and associated tools including Automation
  • Responsible for configuring various SLA pertaining to different services and responsible for creating various dashboards and reporting views
  • Gather and prioritize client requirements: develop and configure the platform to meet these requirements
  • Documents and develop training material
  • Provide dashboard and reports to upper management for operations and performance tracking
  • Troubleshoot and resolves BMC Remedy ITSM and other associated ITSM tools transaction issues
  • Provide access rights/Security Administration
  • Understands software and hardware fundamental to operation of documentation system
  • Understands and implements disaster recovery considerations to include downtime procedures
  • Maintain integrity and security of system
  • Work in collaboration with vendor support to resolve escalated issues
  • Collect and review system data for capacity and planning purposes
  • Follow proper testing ,release guidelines and change process.
Also furnish required artifacts based on the change process.

Technical Skills:

  • Thorough understanding of ITIL and IT Service Management concepts
  • 5+ years of experience with BMC Remedy configuration and administration
  • Infrastructure/server administration experience
  • Troubleshooting experience in working with product vendor and customers.
  • Experience with integrating other systems with BMC Remedy
Soft Skills

  • Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
  • Good presentation and documentation skills
  • Excellent customer interaction skills
  • Good problem solving abilities

Job Types:
Full-time, Permanent

Salary:
AED18,000.00 per month
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