Customer Care Head

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Goyal V General trading LLC Full time
Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to prioritie

Job Types:
Temporary, Contract

Contract length: 2 months

Salary:
AED2, AED3,000.00 per month

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Worked on Ticketing platforms such as Zendesk

Language:

- hindi (required)

Application Deadline: 13/03/2023
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