Assistant Operations Manager-car Care

1 week ago


Sharjah, Sharjah, United Arab Emirates PitStop Automotives Full time

Ensuring the successful and effective management of the operations of Car Care, along with managing the needs of the stakeholder.


  • Design, manage and improve strategic and operational objectives;
  • Ensure all operations within Car Care are carried on in an appropriate, costeffective way in line with the vision and mission of the company;
  • Effective management of stakeholder communication and needs;
  • Improve operational management systems, processes and implement best practices in the industry;
  • Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall;
  • Timely identification, assessment and evaluation of risks to the Car Care operations and proposing recommendations for risk treatment;
  • Oversee purchasing, inventory management and warehouse efficiency;
  • Must have indebt knowledge of products and material used in the car care business, including tinting films, Paint protection, Stickers, squeegees, scrapers, knives, and heat guns;
  • Manage budgets and forecasts for Car Care operations;
  • Implement controls to monitor the quality assurance objectives;
  • Implement and monitor service KPIs;
  • Implement innovative ways to enhance quality of customer service and satisfaction;
  • Stay informed about industry trends and advancements in detailing techniques and technologies.
  • Identify and propose training needs of staff;
  • Troubleshoot and resolve customer concerns;
  • Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and
  • Lead a team of technicians, fostering an environment of skill development, teamwork, and high performance.
  • Manage daily operations of the detailing service area, ensuring efficient workflow and highquality output.
  • Support the other function/departments with documentation requirements and reporting requirements

Requirements:

  • Proven experience managing an automotive detailing workshop or similar automotive service area.
  • Strong leadership skills with the ability to motivate, train, and develop a team.
  • Indepth knowledge of detailing processes, smart repairs, and customization techniques.
  • Exceptional organizational and communication skills.
  • Commitment to outstanding customer service and quality workmanship.
  • Familiarity with safety and environmental protocols within the automotive industry.

Pay:
AED13, AED15,000.00 per month

Experience:

- automotive detailing: 5 years (required)

License/Certification:

  • UAE Driving License (required)
Expected Start Date: 01/06/2024

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