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Assistant Operations Manager-car Care
1 week ago
Ensuring the successful and effective management of the operations of Car Care, along with managing the needs of the stakeholder.
- Design, manage and improve strategic and operational objectives;
- Ensure all operations within Car Care are carried on in an appropriate, costeffective way in line with the vision and mission of the company;
- Effective management of stakeholder communication and needs;
- Improve operational management systems, processes and implement best practices in the industry;
- Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall;
- Timely identification, assessment and evaluation of risks to the Car Care operations and proposing recommendations for risk treatment;
- Oversee purchasing, inventory management and warehouse efficiency;
- Must have indebt knowledge of products and material used in the car care business, including tinting films, Paint protection, Stickers, squeegees, scrapers, knives, and heat guns;
- Manage budgets and forecasts for Car Care operations;
- Implement controls to monitor the quality assurance objectives;
- Implement and monitor service KPIs;
- Implement innovative ways to enhance quality of customer service and satisfaction;
- Stay informed about industry trends and advancements in detailing techniques and technologies.
- Identify and propose training needs of staff;
- Troubleshoot and resolve customer concerns;
- Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and
- Lead a team of technicians, fostering an environment of skill development, teamwork, and high performance.
- Manage daily operations of the detailing service area, ensuring efficient workflow and highquality output.
- Support the other function/departments with documentation requirements and reporting requirements
Requirements:
- Proven experience managing an automotive detailing workshop or similar automotive service area.
- Strong leadership skills with the ability to motivate, train, and develop a team.
- Indepth knowledge of detailing processes, smart repairs, and customization techniques.
- Exceptional organizational and communication skills.
- Commitment to outstanding customer service and quality workmanship.
- Familiarity with safety and environmental protocols within the automotive industry.
Pay:
AED13, AED15,000.00 per month
Experience:
- automotive detailing: 5 years (required)
License/Certification:
- UAE Driving License (required)
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