Customer Experience Manager

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Talent Higher Full time
  • Heading the Customer Service department, including on-shore and off-shore teams.
  • Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.
  • Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.
  • Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
  • Developing and managing the customer service department budget, allocating resources effectively.
  • Develop service procedures, policies, and standards.
  • Manage the functions of receiving, assessing, analysing, resolving, and documenting customers' issues and complaints in accordance with agreed requirements.


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