Customer Care Assistant

1 week ago


Sharjah, Sharjah, United Arab Emirates AL KHADLAJ PERFUMES Full time

Position Overview:

As a Customer Service Representative at Khadlaj Perfumes, you will play a crucial role in ensuring exceptional customer experiences.

You will be the frontline representative of handling inquiries, resolving issues, and providing valuable assistance to our valued customers as well as Marketing team.

This role requires exceptional communication skills, a passion for delivering top-notch service, and an in-depth knowledge of our perfume products.


Responsibilities:

Order Management:
Process customer orders accurately and efficiently, ensuring timely delivery and addressing any order-related issues or delays.

Product Knowledge:

Demonstrate a comprehensive understanding of our perfume product line, including fragrance profiles, ingredients, packaging, and benefits, in order to guide customers towards suitable choices.


Troubleshooting:
Troubleshoot and resolve customer problems with orders, deliveries, or product-related concerns, ensuring customer satisfaction and retention.

Returns and Exchanges:
Facilitate the returns and exchange process, adhering to company policies and providing customers with a seamless experience.

Complaint Handling:
Handle customer complaints professionally and empathetically, turning negative experiences into positive ones and following up to ensure resolution.

Quality Assurance:
Monitor and maintain the quality of customer interactions, ensuring consistent adherence to company service standards.

Product Feedback:

Gather and document customer feedback on products, packaging, and service to provide valuable insights to the marketing and product development teams.


Knowledge Base Maintenance:
Contribute to the development and maintenance of the customer service knowledge base, including FAQs and product guides.

Collaboration:
Liaise with other departments, such as E Commerce and Logistics, to address customer inquiries effectively and efficiently.

Continuous Improvement:
Proactively identify areas for improvement within the customer service process and suggest innovative solutions to enhance customer satisfaction.

Requirements:

-
Previous Customer Service Experience: Proven experience in a customer service role, preferably in the retail or luxury goods industry.
-
Passion for Perfumes: A genuine interest in perfumes, fragrance families, and the ability to convey that passion to customers.
-
Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
-
Empathy and Patience: A customer-centric approach with a patient and empathetic demeanor, even in challenging situations.
-
Problem-Solving Skills: Strong analytical and problem-solving skills to address customer concerns effectively.
-
Organizational Skills: Effective time management and organizational abilities to handle multiple tasks simultaneously.
-
Team Player: Ability to collaborate and work effectively within a team-oriented environment.
-
Languages: Fluency in multiple languages is a plus

Salary:
AED1, AED2,500.00 per month

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Do you have a sponsored visa?
Application Deadline: 27/07/2023
  • Customer Care

    1 week ago


    Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    Job briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are...


  • Sharjah, Sharjah, United Arab Emirates Hempel Full time

    This is your opportunity to be part of a customer centric team.You will be responsible to process all sales orders with a high level of accuracy and in timely fashion in accordance with Hempel guidelines/procedures and ensures customer's satisfaction.Here's some of the other things you can look forward to:Sales order processing in the ERP system as per the...

  • Care Assistant

    1 week ago


    Sharjah, Sharjah, United Arab Emirates USI Consultancy Full time

    Must have 2 years of experience as a Care assistant Must have Graduate of Bachelor's/Diploma in Nursing. Willing to relocate in UKJob Types: Full-time, ContractContract length: 24 monthsSalary: From AED9,700.00 per monthAbility to commute/relocate: Sharjah: Reliably commute or planning to relocate before starting work (required)


  • Sharjah, Sharjah, United Arab Emirates Hempel Full time

    This is your opportunity to be part of a customer centric team.You will be responsible to process all sales orders pertaining to Marine segment with a high level of accuracy and in timely fashion in accordance with Hempel guidelines/procedures and ensures customer's satisfaction.Here's some of the other things you can look forward to:First point of contact...


  • Sharjah, Sharjah, United Arab Emirates HAPPY WAY MEDICAL CENTER Full time

    We are urgently seeking an PATIENTS care Assistant to join our CLINIC AT ROLLA STREET SHARJAH.Qualifications: Diploma Required in Healthcare Stream either Nursing,Diagnostics etc Strong communication skills in English & HINDI is essential Knowledge of medical terminology and healthcare processes. Familiarity with electronic health record (EHR) systems....


  • Sharjah, Sharjah, United Arab Emirates Sign and Graphics Full time

    Only ladies From Nepal and PhilippinePreparing delicious, high-quality food that delights clients and customers. Serving customers, ensuring they receive a seamless, personalised experience. Being knowledgeable about the food service on offer. Representing Compass and maintaining a positive brand image.Job Types: Full-time, PermanentSalary: From AED1,500.00...


  • Sharjah, Sharjah, United Arab Emirates Nejoum Al Jazeera Full time

    We are looking to hire a marketing & customer care supervisor which matching the following requirements:5+ years of marketing experience Ready to create the customer satisfaction standards Bachelor's degree in Sales, Marketing, Communications, Business Administration, or a related field Exceptional verbal and written communication skills Excellent customer...


  • Sharjah, Sharjah, United Arab Emirates HR WORLD Full time

    Duty : 08 hrs Over timeAccommodation, Transportation company provider.Should have knowledge English and Hindi.Salary: AED1, AED1,200.00 per monthCOVID-19 considerations:vaccinated people can applyAbility to commute/relocate: Sharjah: Reliably commute or planning to relocate before starting work (required)


  • Sharjah, Sharjah, United Arab Emirates PitStop Automotives Full time

    Ensuring the successful and effective management of the operations of Car Care, along with managing the needs of the stakeholder. Design, manage and improve strategic and operational objectives; Ensure all operations within Car Care are carried on in an appropriate, costeffective way in line with the vision and mission of the company; Effective management of...


  • Sharjah, Sharjah, United Arab Emirates PitStop Automotives Full time

    Ensuring the successful and effective management of the operations of Car Care, along with managing the needs of the stakeholder.Design, manage and improve strategic and operational objectives;Ensure all operations within Car Care are carried on in an appropriate, cost-effective way in line with the vision and mission of the company;Effective management of...

  • Car Care Supervisor

    1 week ago


    Sharjah, Sharjah, United Arab Emirates Oakland Full time

    Practical Experience in Car Care: Demonstrated experience in various aspects of car care, including detailing, maintenance, and repair.Supervisory Skills: Proven ability to manage and lead a team, ensuring efficient and high-quality work.Can effectively manage a team, fostering a productive and positive work environment.Customer Service: Strong skills in...

  • Customer Care Head

    1 week ago


    Sharjah, Sharjah, United Arab Emirates Goyal V General trading LLC Full time

    Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers' issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and...


  • Sharjah, Sharjah, United Arab Emirates luxury holidays FZE LLC Full time

    Join our travel and tourism team to provide exceptional customer service, handle inquiries, resolve complaints, and ensure clients have memorable travel experiences.Key Responsibilities:- Problem Solving: Resolve travel-related issues, provide solutions and alternatives.- Travel Arrangements: Process bookings and reservations accurately.- Customer...

  • Dental Assistant

    1 week ago


    Sharjah, Sharjah, United Arab Emirates UMED Full time

    ental Assistant Responsibilities: Preparing patients for dental work. Prepare dental instruments, materials and medications to be used during procedures. Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures. Assisting dentists in managing medical and...


  • Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    Job descriptionJob descriptionWe are hiring a dental assistant for our busy dental practice. You will help with preparing patients, sterilizing instruments, setting up rooms, and some dental hygiene tasks. To do well in this role you should have a dental x-ray certification and provide a great level of patient care.Dental Assistant Responsibilities:Preparing...

  • Dental Assistant

    1 week ago


    Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time

    Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures. Assisting dentists in managing medical and dental emergencies when necessary. Assisting dental hygienists with procedures when necessary. Providing great patient care. Recording treatment...


  • Sharjah, Sharjah, United Arab Emirates Osaka Trading Full time

    Urgent HiringPosition : Admin & customer service (FEMALE WITH SPOUSE VISA)We are looking for a hardworking and reliable administrative assistant to join our ambitious dream teamRequirements: One year of administrative support experience Ability to effectively use computer software including Microsoft Outlook, Word, Excel Excellent organizational and...

  • Dental Assistant

    1 week ago


    Sharjah, Sharjah, United Arab Emirates AlSham Medical Center Full time

    What can you expect in return? You will be working in a newly refurbished clinic with an interdisciplinary environment There are always opportunities and encouragement for further training You will become part of a great friendly environment with both clients and team membersResponsibility: Ensure the care and welfare of all patients, and offer support where...


  • Sharjah, Sharjah, United Arab Emirates Care Wet Wipes Full time

    We are one of the largest personal care and hygiene manufacturers in the UAE and GCC.Outside Sales Representative Responsibilities: Building and sustaining longlasting relationships with new and existing customers. Traveling and strategically negotiating with existing and potential customers within an assigned sales territory to conduct facetoface meetings...


  • Sharjah, Sharjah, United Arab Emirates CareerLink HR. Full time

    A prestigious Hospital in the United Arab Emirates is urgently looking for a Critical Care Specialist / IntensivistResponsibilities: Provide patientfocused Critical Care Medicine and ensure optimal clinical care of patients in the department in line with the clinical privileges granted. Work within a multidisciplinary team with a personalized and caring...