Technical Account Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Oracle Middle East Full time

The job posting is outdated and position may be filled

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• Proactively manage the contract/project delivery to completion / customer acceptance

• Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction

• Manage any customer escalation that may arise

• Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate

• Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract

• Work in line with customer working practices and procedures, if contractually agreed

• Operate in line with Oracle ACS's business processes and procedures

• Operate in line with Oracle Global and local HR policies and procedures
Personal Skills

• Strong experience in service delivery and/or project management is required.

• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.

• Experience on Enterprise Customers is required

• ITIL as well as Price2/PMP certification highly desirable

• Excellent communication / relationship building skills

• Customer focussed and results oriented

• Ability to work under pressure in highly escalated situations

• Organised with strong attention to detail

• Decision making / problem solving skills

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