Sales Key Account Head

1 week ago


Dubai, Dubai, United Arab Emirates Ocean Network Express LLC Full time

Overall responsible for all designated ONE Key Account Customers with a presence in the Middle East region (active and non-active).

Participate in tender / NAC projects.

Ensure all ONEs targets and goals are met (CGM TEU and CM).


Develop & establish close relationships with all Key Account customers through regular meetings, communications, and monthly interactions as per ONE's KPI & guidelines.

Devise Customer Strategy and Account Plan for KAs and regularly review and optimize the same.

Monitor post-contract onboarding and post-tender review.

Ensure ONE FORCE (CRM) is regularly used and updated.

Be perceptive of the Key customer's needs and extend end to end service.

Maintain a positive sales culture.

Lead, guide, and motivate the team towards excellence.

Set realistic goals & implement strategies and capitalize on the team's strength to achieve the same.

Accountable for fulfilment of contractual obligations.

Oversee the formulation of strategic insights on KAs, based on customer-level attributes in a standardized key account management framework.

Communicate issues if any to the management and stakeholders for timely resolution and achieving business goals effectively.

  • Team management
  • Assign and delegate the functional responsibilities, provide direction and vision.
  • Empower and motivate the entire team to achieve the functional goals.
  • Equip the team members with hands on expertise to perform cross functional activities.
  • Devise strategies, communicate and provide guidance to the team.
  • Create an inspiring team environment with an open communication culture.
  • Manage & responsible for overall KEY account Customers
  • Develop, establish and maintain relationships with all Key Accounts in the entire Middle East. As a Team lead, you are required to connect with the respective customers at a Senior Level as well as manage a small share of customers individually depending on the workload of the Team.
  • Follow ONE's directions in developing regional (RKA) and local key account (LKA) segment.
  • Setting the goal and strategy for business development, Responsible for Planning & Tender Execution.
  • Monitoring postcontract onboarding and posttender review.
  • Maintain excellent quality in our Service execution for the entire process including booking, documentation, invoicing and payments for Import, Export & Cross trade.
  • Handle escalations for KEY accounts.
  • Setting the goal and strategy for business development
  • Identify new potential biz within KEY account segment as per ONE's direction.
  • Identify the areas of process improvement and enhancement.

Specific Area of Focus:
Key Accounts development, Identify new potential business, Process enhancements, Inter department relations.

Job Types:
Full-time, Permanent

Salary:
From AED400,000.00 per year

Application Deadline: 05/04/2024

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