Ce- Existing Account Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Canon Full time

As an Account Manager, you play a vital part in Canon ́s innovative business sales team & you will be responsible for the care, retention & revenue growth of existing Business to Business (B2B) Canon Emirates (CE) clients by growing sales of Canon core products & exploit Office Imaging & Solutions opportunities.


By regularly engaging with our customers, you will serve as the relationship lead to the client & as the internal advocate for the client at CE.

You are responsible for understanding each client's unique environment, business needs, technology vision & internal motivations.

Using this knowledge & your technical background, you will seek out ways to grow each client's annual revenue & strive to ensure client satisfaction & retention & maximise the awareness of the brands name within UAE market.


You are more focused on developing long-term relationships. You nurture—building relationships with leads & clients for a lasting impact. You are a team player that bring everyone else up & develop strong customer loyalty.

What we give:

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.

You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.


  • Responsible for the care, retention & revenue growth of existing CE clients
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Developing & maintaining longterm relationships with a portfolio of clients, connecting with key business executives & stakeholders
  • Identifies opportunities to grow business with existing clients
  • Operates as the primary point of contact for assigned customers
  • Forecasts & tracks client account metrics & keep records of client transactions
  • Liaise between customers & crossfunctional internal teams to ensure the timely & successful delivery of our solutions according to customer needs
  • Ensure the timely & successful delivery of our solutions according to customer needs & objectives
  • Responsible for keeping current clients satisfied & delivering exceptional client service on a daytoday basis
  • Drives customer engagements, meetings, develop opportunities & other skilled assets to position, propose & close deals
  • Track & analyze market/industry trends & identify new business & maintain extensive knowledge of current market
  • Uses product knowledge to build trust, value & influence with the customer(s)
  • Quotes prices & rates and prepare proposal as needed to close the deal
  • Success in this role is measured by meeting daily & weekly goals while consistently staying ahead of daily metrics all in a teamfocused environment

What we ask:

  • Bachelor's Degree in any field
  • B2B Account Management background is preferred
  • Proven account management or relationship management
  • Outstanding sales, business development & negotiation skills
  • Social media skills (Linked In, Networking etc.)
  • Excellent Interpersonal & Communication Skills (written & verbal)
  • Generally, technically savvy, and open to tech products
  • Technical expertise would be a plus, but not a dealbreaker; we will train
  • Excellent Mathematical & analytical thinking
  • Adaptable to unforeseen situations, keep focus on the customer & make empowered decisions with integrity, empathy, & compassion.
  • Consultative sales skills required to assist in explaining product benefits & features, overcoming objections, & closing sales
  • Ability to translate potential client needs into sales opportunities
  • Excellent listener, assertive, persistent, persuasive & results oriented
  • Valid UAE driving license & car is a must

You will need:

-
Results-focused:focused on helping the client achieve the results promised to the client
-
Relational driven:believes that success is based on developing, nurturing, & focusing on their relationships with their clients
-
Service-oriented:strives to provide the best service to their clients. Farmers don't cut corners, but rather cultivate their "crops" all season long.
-
Disciplined:organized & disciplined. Traditionally have a system to serve & grow their accounts
-
Collaborative:like to work together with their clients & team to provide the best solutions & results possible

Further Information:

EXTRA INFO

Farmers:
They nurture the client relationship post-sale & develop into close clients' advisors.

Farmers' focus goes well beyond customer service; positioned with a great opportunity to get to know the client & their strategic goals, farmers also become agents of growth - they can identify upsell opportunities & offer a wide range of specialized services.

To
maintain, upsell & cross sell of Canon Emirates (CE) core products (I.e.

Document Solutions (DS) ++:
Office + Entry Professional Print (PP); Large Format Print
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