Female Banquet Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Apt Resources Full time

Our client a well established 4 star Hotel is looking to hire a experienced Banquet Manager to coordinate all activities to establish and achieve the highest possible customer satisfaction.


Job Synopsis:


Fully responsible for the day-to-day operation in Conference & Banqueting, coordinate all activities to establish and achieve the highest possible customer satisfaction.


General Tasks and Responsibilities:

1.

Specific Duties and Responsibilities:


  • To prepare schedules for all personnel according to the forecast and within the limits of the staffing guide,
  • To ensure adequate manpower at all times and under the guidance of the Food and Beverage Manager.
  • To conduct regular training sessions with the assigned team in line with the departmental SOP's i.e. guest care, service standards, upselling approach, product knowledge, etc.
  • To conduct on the job training of future Assistants Outlet Manager's if the situation calls for.
  • To prepare and issue duty schedules for the assigned team.
  • To ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.
  • To evaluate the performance of the assigned team and initiate internal promotions.
  • To short list new potential staff members for development.
  • Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
  • To maintain a professional / friendly relationship with the delegates
  • Contacting the potential clients, presenting, negotiating and selling the concept of our products with appropriate corporate rates.
  • Assists in establishing in achieving the Banquet's and Event, department annual budget forecast and exercises a constant control of the operation cost.
  • To establish and update the outlet's database of regular guests.
  • To tour the outlet and all related areas frequently ensuring the highest possible cleanliness and maintenance standards.
  • To resolve guest complaints immediately.
  • To ensure that all Mise en plus is done according to the whole day's service requirements.
  • To be actively involved in Banquet promotional activities.
  • To establish a close working relationship with the kitchen and liaises with the chef about menu changes, menu presentations and live cooking activities in the outlet.
  • To control / counter signs all store requisitions (operating material, food products and beverages) and ensures their accurate delivery.
  • Maintains staff attendance sheets and other payroll related documents, to be signed by the Department Head and submit them for signatures at the end of the month.
  • To attend all regular Food & Beverage departmental meetings and conduct's daily briefings to maintain an open communication within the assigned team.
  • Responsible to meet and maximize the budgeted monthly revenue of the respective outlet, by exercising constant control of the operational expenses.
  • To take part in the month end inventory with the cost controller to ensure that closing stocks are recorded as accurate as possible.
  • If the outlet features live entertainment, to assures the availability of document copies stating the legal approval i.e. NOC's, etc
  • To carry out other related assignments or tasks entrusted by the Food & Beverage management from time to time.
  • To work with accounts department to oversee physical inventories, analyse specialized reports, slow moving items and low stock list and productivity norms.
  • To be responsible for cashier's house fund, and its safekeeping.
  • To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
  • To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
  • To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
  • To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
  • To prepare cashier's summary and tally it with Micros (POS) reading at the close of his shift.
  • To printing and tally transaction list from credit card machines with physical check, and Micros reading.
  • To prepare deposit envelope, write the deposit amount in cashier's deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit sheet.

Requirements:

Minimum 4 years experience working in a hotel
Should have Conference and Banquet background
Should be in UAE at present

Benefits:

  • Basic salary
  • USD 1900/
  • Accommodation
  • 1Bedroom Apartment
  • Hiring status
  • Family (Self+spouse+1child)
  • Yearly ticket for family


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