Voice of Customer Program Manager

Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

Voice of the Customer Analyst | Al Futtaim Digital Retail CareersDescription:The Voice of Customer Analyst would support Al-Futtaim VoC strategy, to ensure success in day-to-day work of providing support to AFG Retail brands. Prepare, analyse, and summarize various weekly, monthly, and periodic functional results for use by various key stakeholders, creating...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

The jobholder is responsible for overall management of the Call Centre ensuring agents are following the Group's standards in recording customer satisfaction surveys and responding to customers' needs and complaints. He/she is the main driver for enforcing and enhancing the Group's culture of appreciating customers' feedback. This includes collating,...

1- Voice of Customer AnalystJob: Full TimeLocation: Dubai, UAEJob Responsibilities:Manage the day to day operations of the VoC program on Qualtrics end to end (access, invite files, export of data to BO, etc.)Be the central point of contact to launch any new branches, modules, touchpoints or quick-turnaround surveys.Conduct data audits periodically to ensure...

Voice of Customer Analyst Jobs in Dubai | Al Futtaim CareersJob Responsibilities:Collaborating with Brands, CX Platform support teams, IT team & other cross-functional teams to enhance customer servicesPresent key findings by analyzing data and report to line managerAnalyse and understand correlations between NPS and other business KPI'sTracking customer...

Assessment and Analysis: Conduct assessments to identify employees' language proficiency levels. Analyze specific areas of improvement, including pronunciation, accent, intonation, and overall communication skills.- Develop Training Programs: Design and implement tailored training programs to address identified linguistic challenges. Create engaging and...

CRM Program Manager Jobs in Dubai | Al Tayer CareersDescription:The CRM program manager will be responsible for managing the CRM deployment team ensuring CRM deployments are executed with the best communication experience resulting in increasing traffic and sales. The CRM program manager will have deep process optimization experience & can jump hands on to...

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment...

Senior Customer Experience Program ManagerSenior Customer Experience Program Manager TamaraDubai, United Arab EmiratesPosted 5 days agoPermanentCompetitiveSenior Customer Experience Program ManagerAbout UsFounded in 2020, Tamara empowers over 10 million people daily. We're pioneers, revolutionizing how people shop, pay and bank across the MENA region. We...

Description du poste: As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region and...

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure,...

Company DescriptionCNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital...

Company Description Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of...

Customer Intelligence & Quality Officer Jobs in Dubai | Juma Al MajidFor More Top Organization Jobs Click HereDescription:Support towards ensuring that Quality monitoring evaluation targets are met.Conducts Coaching sessions related to voice calls (inbound and outbound) to amplify the agent's strengths on a weekly basis. Supports Customer Quality Officer in...

Need a Graphic Designer & video Editor for an event management company in Dubai.Responsibilities: Create & design various materials for branding and social media. Work with wide range of media and use graphic design software. Presenting ideas, concepts and design solutions to executive management Video Editing Skills required Must have creative thinking Must...

As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region and will report to the...

Minimum 2 years experience in complex program management and analytics Must know SQL and advanced Excel Skills Proven track record of customer obsession Demonstrated ability to think both strategically and tactically Ability to prioritize in an ambiguous environment Demonstrated ability to formulate datadriven decisions that lead to results Demonstrated...

2+ years of program or project management experienceAre you passionate about e-commerce and services business? Are you looking to join a community of business development professionals that support the growth of services businesses? Or want to solve complex business problems with a strategic impact for a population of selling partners? At Amazon we are...

Bachelor's degree Experience in program or project management Experience building processes, project management, and schedules 4+ years experience in program management Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience with...