![Safran companies](https://media.trabajo.org/img/noimg.jpg)
Customer Support Manager
2 weeks ago
When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance.
You will be in charge of a portfolio of customers in Middle East region and will report to the Customer Support Director.
CSM's responsibilities can be breakdown into 3 missions:
Be the voice of the customer
- Build strong relationships
- Share customer difficulties / expectations within Safran and act as the escalation point when normal flow does not satisfy
- Escalate issues to the appropriate level
- Act as the focal point for contract questions ; ensure that we fulfill support requirements
- Manage contract application including performance claims
- Support cash collection effort as needed
- Ensure the required reporting/KPIs
- Act as a facilitator / coordinator/ point of escalation in the resolution of issues and ensure proper follow-up with customers
- Monitor Safran performance and identify contributors to low performance. Contribute to development of improvement plans in coordination with the concerned responsible parties, to improve customer satisfaction yielding positive results on Airframers Rating.
- Manage/coordinate dedicated improvement plans in collaboration with the Business Lines, Sales and APM (Airframer Program Manager)
- Organize regular reviews with customers and provide adequate reporting (spares delivery, repair Shop Processing time, in-service reliabilities, feedback on current issues, upcoming retrofits, technical action status...).
Knowledge :
■ Diploma:
Engineer or equivalent
■ Experience: 5 years in the aeronautical industry
■ General knowledge of aeronautical standards and regulations
■ General knowledge of contracts
■ ERP and Microsoft Office tools
SKILLS :
■ Fluent English
■ Team player with strong presentation, communication, analytical, negotiation and problem solving skills
■ Self-motivated and able to work independently
■ Cross-functional management
■ Relationship with colleagues and the client
#J-18808-Ljbffr
-
Customer Support Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Amalsocial Full timeCustomer Support Manager needed for a B2B Telco company needed based in Dubai.Location –Dubai, AESalary –18-22K AED/month + bonus + visa + healthcare + relocationEssential skills:Completed higher technical education (e.g. Telecommunications, ICT, Engineering)Minimum of 5 years of Customer Support Experience in an international technical...
-
Customer Support Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeDescription du poste: As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region and...
-
Customer Support Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates CoverGo Full timeTop 3 Reasons To Join Us Share Option Plan 100% Remote Insurtech industry leader worldwideAbout UsAt CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global nocode insurance platform for health, life, and P&C; We're the winner of the Insurtech of the Year in all of Asia and...
-
Customer Support Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates MG Recruit Full timeJob Title:Customer Support Manager in the UAEJob Type:Remote at the beginning, full-timeLocation:Dubai, UAEWe are recruiting on behalf of our client for a Customer Support Manager for a Consultancy company based in Dubai.Responsibilities: Act as a liaison between the client and our lawyers, sales, state. bodies in the UAE, freezones Monitor the process of...
-
Customer Support Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Quadrabay Verification Services Full timeAccountabilities: Develop and continuously enhance the department policies, procedures and processes. Provide a 360 world class customer service strategy with clear and concise KPI's Improve customer service experience, create engaged customers and facilitate traffic and growth. Manage and efficiently utilize the customer service CRM to achieve customer...
-
Customer Support
2 weeks ago
Dubai, Dubai, United Arab Emirates Evertz Full timeCustomer Support & System Commissioning Engineer - Broadcast SystemsDepartment:Technical SupportLocation:Reading, United KingdomEvertz is a world leading company in the design and manufacture of innovative and pioneering video & audio broadcast equipment, for both traditional point-to-point based architectures as well as high speed and high bandwidth network...
-
Customer Support
2 weeks ago
Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full timeCustomer Support & Services Junior Officer Jobs In DubaiJob Description:Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.Generates Sales Leads.Registers customer details and...
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Pro Web Technos Full timeSkills : Empathy, Communication, Problem-Solving, Multi-Channel Support, Patience, Technical Proficiency, Customer Relationship Management (CRM)Location : DubaiJob Description:Job Description:We are in search of a skilled Customer Support Executive to join our team and deliver exceptional service to our valued customers. As a Customer Support Executive, you...
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Pro Web Technos Full timeSkills : Empathy, Communication, Problem-Solving, Multi-Channel Support, Patience, Technical Proficiency, Customer Relationship Management (CRM)Location : DubaiJob Description:Job Description:We are in search of a skilled Customer Support Executive to join our team and deliver exceptional service to our valued customers. As a Customer Support Executive, you...
-
Analyste Support Client
2 weeks ago
Dubai, Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full timeL - DIVISION SUPPORT & SERVICES recrute:Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...
-
Customer Support Area Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates BMW Group Full timeFor us a happy customer is the most satisfying feedback. Our sales team experience how they make a difference every day – through their passion, their business acumen, their communication skills and their instinct for how to make customers happy. And all of this in an environment that sets no limits to personal development and that rewards dedication with...
-
Customer Support
2 weeks ago
Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time1. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.2. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.3. Generates Sales Leads.4. Registers customer details and complaints for sales and service in order to guarantee resolution...
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeJob DetailsEmployment Typefull_timeIndustryMedical / PharmaceuticalSalaryAEDLocationDubai, United Arab EmiratesDate PostedMay 22, 2023About the JobResponsibilities: Provide accurate and uptodate information about our products and services, and address any issues or concerns that customers may have Collaborate with internal teams, including sales, marketing,...
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Iyanli Full timeWe are currently seeking a proactive and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries and issues in a timely and efficient manner.Responsibilities: Provide accurate information and assistance to...
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Emaratech Full timeTroubleshooting and Technology Support Routing the issue to correct team by understanding the issue properly Should act as a first point of contact for customers for all issues related to emaratech service support. Gathers and Records accurate service support incident information Listens and understands customers' concerns; provides required guidance and...
-
Customer Support
2 weeks ago
Dubai, Dubai, United Arab Emirates Credence Consultancy Full timeResponsibilities:Liaising with the customer over phone & mailSales DocumentationCustomer Interactions and Follow upsOther related mattersQualifications:Good communication skills in English and Hindi are important.Experience to have worked in the Sales DepartmentJob Types: Full-time, PermanentSalary: AED3, AED4,000.00 per monthApplication Question(s): Do you...
-
Customer Support Associate
2 weeks ago
Dubai, Dubai, United Arab Emirates Mobishastra Technologies -Etisalat channel partner Full timeWe are looking for a customer support executive who will connects with customers through instant messaging on a business's website or mobile app.- Provided accurate and appropriate information in response to customer inquiries:- Responding to customers, identifying customer issues:- Providing solutions, conversing in a polite and professional manner:-...
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates EMERCHANTPAY LTD Full timeCustomer Support Executive (Portuguese & Spanish)About emerchantpayemerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment...
-
Customer Support Representative
2 weeks ago
Dubai, Dubai, United Arab Emirates uPay Payment Services LLC Full timeCustomer Support Representative (Part Time):Job Brief:Customer Support Representative will act as a liaison, provide services information, answer questions, and resolve any emerging problems that the customers might face with accuracy and efficiencyRoles & Responsibilities: Responding to customer queries in a timely and accurate way, via phone or chat....
-
Customer Support Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Howden Full timeCustomer Support Executive | Howden DubaiFrom launching with just three employees in 1994, we've grown to over 16,000 people around the globe.Together, our expertise span the full spectrum of insurance: broking, reinsurance, underwriting, risk consultancy and employee benefits.Customer Support Executive | Howden Dubai | Apply NowBachelor's degree in Business...