Voice of Customer Analyst Jobs in Dubai

2 weeks ago


Dubai, Dubai, United Arab Emirates Al Futtaim Full time

1- Voice of Customer Analyst

Job: Full Time

Location: Dubai, UAE

Job Responsibilities:
  • Manage the day to day operations of the VoC program on Qualtrics end to end (access, invite files, export of data to BO, etc.)
  • Be the central point of contact to launch any new branches, modules, touchpoints or quick-turnaround surveys.
  • Conduct data audits periodically to ensure airtight quality of survey delivery and
  • Recommend new touchpoints and onboard new BUs in Qualtrics.
Job Requirements:
  • 2+ Years of Experience managing Qualtrics for NPS.
  • 2+ Years of Experience in qualitative and quantitative research techniques ideal.
  • Statistical or modelling skills and basic understanding of related databases or CRMs.
  • Strong analytical skills, proficient at identifying patterns, and hypothesis-driven problem-solving

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