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Porte-cochère Supervisor

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

Position:
Porte-Cochère Supervisor (Full time #539746)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Main Responsibilities:

  • Keep uptodate on all information relating to the hotel services, restaurants, activities and promotions and acquire a working knowledge of local places of interest, shopping areas and all other relevant information likely to be of interest to the guests, in order to confidently answer guests' inquiries.
  • Ensure colleagues are aware of any events or promotions taking place in the Hotel and Abu Dhabi on a daily basis.
  • Manage Bellmen and Doormen Duty Rosters and monthly Time and Attendance.
  • Ensure all colleagues and yourself report for duty punctually wearing the appropriate uniform and respective name badge at all times; strictly adhering to the Grooming and Hygiene Standards illustrated in the Hotel's Look Book.
  • Manage to effectively assign tasks to the Bell Team, whilst maintaining a smoothrunning operation.
  • Keep record and supervise the luggage assistance provided to Checkin and Check-Out guests, ensuring they are completed within the standardized timeframe of a Resort.
  • Ensuring timely delivery of messages, parcels and other items to guest rooms and hotel offices and maintain an accurate record on the Porte-Cochère's Master Log Sheet.
  • Review and crosscheck the Bellmen Log Sheets with the Porte-Cochère's Master Log Sheet, ensuring consistency and accurate recordkeeping.
  • Ensure all luggage are tagged appropriately for arrival and departure guests along with the Short
- and Long-term Storage.

  • Control the operational working hours of the Bellmen and Doormen, limiting any need for overtime through an effective planning of manpower and task assignment.
  • Supervise Valet operations and make certain of full attendance of planned manpower.
  • Support in the training of colleagues & ensure they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
  • Provide key support in maintaining the LQE Standards within the Concierge Department.
  • Work closely with the Concierge and other Rooms Departments, creating a seamless service delivery; and provide movement updates of highprofile guests to higher management.
  • Ensure the luggage of departing guests have been safely placed in the Hotel Limousine prior to their departure when applicable.
  • Provide oversight on main driveway, ensuring no luggage is left unattended and that all guests are welcomed and bid farewell, following MOHG Standards & Pillars.
  • Be proactive in maintaining the cleanliness and organization of the Driveway, Main Entrance and Storage Room.
  • Answer incoming calls at the Bell Counter and attend to guests' requests and inquiries.
  • Conduct daily tracking of wheelchairs and strollers and inspect them after each usage.
  • Responsible for the proper use, maintenance and repair of the Bell Service Trolleys and initiate requests for the repair or replacement of faulty items when necessary.
  • Conduct weekly inventory check and raise the requisition of supplies when necessary.
  • Support in Raising, Lowering and / or Replacing the Flags around the Resort.
  • Handle additional tasks assigned to you by your Direct Managers or Hotel Management.
  • Attend F.O. Briefings, Trainings and Programmes required by Management and Learning & Development.
  • Strictly adhere to the Fire, Life, Health, Safety & Security Standards relating to the stored luggage and maintain an uptodate Stored Luggage Logbook, updating the movement in and out of the Storage Room.
  • Strictly adhere to the Hotel's Code of Conduct and Rules & Regulations established in the Colleagues' Handbook.
  • Promptly report all potential and real hazards to the appropriate members as per the Workplace Safety & Security.
  • Perform responsibilities in an efficient manner in accordance with the established company policies and procedures to achieve overall objectives of this position.

Skills & Requirements:

  • Previous experience in a similar role in a fivestar hotel
  • Diploma or vocational training in hospitality
  • Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently

Advertised: 11 Jun 2024 Arabian Standard Time

Applications close: 31 Jul 2024 Arabian Standard Time