Quality Manager I Al Futtaim Health I Healthcare

2 weeks ago

United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:


Quality Department overview and Leadership, Policies, Procedures, and Database Management, Strategic Support and Performance Improvement, Accreditation Excellence, Committee Facilitation and Quality Review.


What you will do:

Department Leadership and Oversight:

  • Champion optimal and effective patient safety practices to HealthHub colleagues, patients, and their families.
  • Drive and support Quality department activities, emphasizing data management, precise analysis, and evidencebased decisionmaking.
  • Spearhead the identification, definition, monitoring, and implementation of Quality improvement initiatives and Patient Safety activities across HealthHub departments.
  • Utilize a sophisticated trigger system to identify potential morbidity cases, conduct comprehensive clinical evaluations, and collaborate with departmental directors for review and feedback.
  • Conduct rigorous data validation for new performance measures and criteria.
  • Lead the seamless introduction of new technologies.
  • Take an active role in planning and coordinating quality week and associated activities.
  • Ensure the timely submission of required quality indicator data/reports.

Policies, Procedures, and Database Management:

  • Contribute significantly to the development of policies and scope of work across all HealthHub divisions.
  • Oversee the policy and procedure database meticulously, managing new policies, revisions, and reviews for formatting and circulation.
  • Maintain and update the Quality database, ensuring meticulous indexing and numbering of policies.
  • Play a pivotal role in implementing and maintaining technical guidelines and frameworks for evaluating the quality of care.

Strategic Support and Performance Improvement:

  • Provide strategic guidance and daytoday coordination for medical, clinical, and support service staff to implement effective monitoring systems.
  • Actively support Quality committee activities and specific agenda items, elevating the overall quality standards.
  • Extend support for management and review processes related to safety and environmental issues within HealthHub services.
  • Coordinate, prepare, and present detailed and accurate quality reports and visual presentations for director review.
  • Lead the design and implementation of highimpact performance improvement projects.
  • Facilitate and coordinate performance improvement activities within assigned departments, utilizing advanced tools and methods.

Accreditation Excellence:

  • Take a leadership role in the accreditation process by coordinating specific chapters or standards.
  • Effectively communicate relevant information from quality activities to committees, accreditation teams, and impacted departments.
  • Ensure Health Hub's continuous compliance with and adherence to accreditation standards in assigned areas, aiming for a 90% compliance rate during accreditations.

Committee Facilitation and Quality Review:

  • Facilitate meetings, forums, focus groups, and workshops, showcasing strong leadership and organizational skills.
  • Oversee committee activities, including terms of reference development, distribution of inclusion and exclusion memoranda, scheduling, and minute preparation.
  • Actively serve on assigned committees and participate in departmental meetings and activities to enhance the department's integrity and professional reputation.
  • Lead the development and implementation of indepth case reviews for quality improvement activities.
  • Maintain mortality and morbidity databases, providing vital physician performancerelated data.
  • Conduct focused reviews of clinical performance and actively contribute to the identification and quantification of problems affecting quality and safety.

Proactive Response and Confidentiality Assurance:

  • Ensure timely responses to changes in legislation, healthcare trends, and government directives impacting HealthHub's ability to provide care.
  • Uphold the highest standards of confidentiality regarding information accessed during work at HealthHub.
  • Staff Sa

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