Technical Coordinator I Afet I Dubai, UAE

2 weeks ago

United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:


Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI.

Prepare estimations and quotations.

What you will do:

Key Accountability -1

Responsible for:

  • Prepare the estimation and quotations as per contract SLA.
  • Submit to client the commercial proposals.
  • Support Engineer in scheduling the works.
  • Open the SR on the CAFM system for all received complains.
  • Close all the CM/RM SR in the system and maintain records.
  • Coordinate with Supervisors to collect data for service entries.
  • Ensure that all service reports are entered in the system without any errors.
  • Do the labour hour posting on the SKM system
  • Maintain service report files in a standard manner for future reference and audit purpose.

Key Accountability -2

Responsible for:

  • Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
  • Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA's, KPI's.
  • Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

Key Accountability -3

Responsible for:

  • Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
  • Ensure that measures to protect personal safety and wellbeing are always in place and that personal actions do not jeopardize the safety and wellbeing of others
  • Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) thus preventing potential incidents at all times

Job Context:

Define organizational policy and other factors that have a critical impact on the job

  • Al Futtaim Engineering is a multidisciplinary engineering company in the UAE, Qatar and lower Gulf Region. Facilities Management division is specialized in providing the facilities maintenance to its customers.
  • Job holder will play a key role to meet and enhance the customer requirement in line with the company's policy and objective
  • Able to communicate effectively at all levels; speak & write
  • Ability to listen to customer, empathies' and provide appropriate solutions to achieve s satisfactory results.
  • Concern for the quality of one's work, other workers and the organisation as whole.
  • Effective Team Player, participate in employee engagement activities
  • Should be able to work in shifts across any Emirates

Required Skills to be successful:

Job-Specific Skills:

  • Ability to read the service reports.
  • Adequate skills of document controlling.
  • Ability to prepare estimations/quotations, method statements, risk assessments, permit to work for various maintenance activities.
  • Ability to clearly communicate with client, team, managers and other stake holders
  • Ability to work with computer aided facilities management system (CAFM) and mobility
  • Ability to understand and work with commercial requirements like plan cost, budgets limits, profit and loss
  • Ability to prepare and maintain various documents like inspection reports, handover reports etc.
  • Willing to continuously upgrade on current industry standards, best practices.
  • Demonstrate high standard HSE Practices

What equips you for the role:

Minimum Qualifications and Knowledge:

  • Graduate or equivalent.
  • Computer skills
  • Knowledge of Health and Safety requirements
  • Language skills: English and Arabic

Minimum Experience:

3-4 years of call center experience and computer skills of MS office is must.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elev

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