CRM Trainee

2 weeks ago


Dubai, Dubai, United Arab Emirates Chalhoub Groups Full time
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  • Creating newsletters and SMS on marketing cloud and scheduling them according to the CRM Calendar.
  • Creating clienteling briefs that are to be shared with the stores: drafting the message to be sent to the client along with a dedicated e-card for example

Multi-functional team coordination:

  • Aligning with the marketing executives on communication priorities and adapting the send-outs accordingly.
  • Aligning with the buying and supply chain team on in-store collection availability and tweaking the communication content accordingly.
  • Creating and sending briefs to our brands' HQ to request dedicated templates for local or general moments: For example - Ramadan Greetings, Birthday messages, etc

Data analysis and Reporting:

  • Analyzing each communication sent out according to the KPIs set.
  • Challenging the analysis and reporting metrics.
  • Suggest optimization in the nature of the metrics and their visualization

Project Support:

  • Supporting the Senior CRM Executive with ongoing projects, presentations, and reports if needed

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