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Client Treatment Trainee
1 week ago
Reference Code: 99496
Client Treatment Trainee:
- Van Cleef & Arpels
- Dubai, DU, AE
- Trainee/InternRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.
Client Treatment Trainee is a unique 8-months opportunity specially designed for bright, young, and passionate fresh graduates like you who want to shape their careers. This traineeship provides accelerated career and learning opportunities to develop bright young talent and guide them into future leaders.
As a member of the Client Experience & Treatment team at Van Cleef & Arpels, you will be the local liaison for the client department, developing local collaborations for best-in-class experiences (hotels, concierges, restaurants, etc.), designing, implementing, and managing one-to-one and one-to-many gifting programs, and spreading the client experience & treatment culture within and outside of the Maison.
Key Responsibilities & Expectations:
- Provide administrative and operational support to the Client Treatment Executive in managing client treatments and ensuring client satisfaction
- Assist in the implementation of CX campaigns and monitor campaign performance
- Act as a liaison between the CX team and Boutique Managers to facilitate the smooth execution of campaigns
- Communicate with suppliers to ensure timely delivery of gifts and services. Follow up on orders, resolve any issues or discrepancies, and maintain accurate records of supplier communications
- Maintain accurate and uptodate records of client requests and treatments
- Collaborate with internal teams such as CRM, operations, and events to ensure alignment and support for clientrelated activities
Experience and Qualification Required
- This opportunity is currently available for UAE Nationals holding a valid UAE Passport & Family book
- Bachelor's degree/ Master's degree
- 02 years of work experience
- Language requirement
- Proficiency in English & Arabic
- Computer skills
- Microsoft Office
Skills and Behavioural Attributes
- Ambitious, resultsdriven, and committed
- Innovative mind and competence willing to challenge the status quo
- High level of interpersonal and communication skills
- Organizational abilities to manage multiple tasks and meet deadlines in a fastpaced environment
- Demonstrates learning agility
- Collaborative mindset with the ability to work well within a team environment
More than a role. We recruit for a career
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.
Richemont #WeCraftTheFuture
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