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Airport Operations Manage
2 weeks ago
As a manager — Airport Operations, you will be responsible for;
- Leading and managing the Airport operation on a shift basis and ensures that the Airport operates in compliance with all regulatory requirements and established policies and procedures while ensuring that all agreed levels of service and quality are delivered at International Airport.
- Coordinate the implementation of all emergency procedures in the event of a major incident.
- During Nonoffice hours acts as the designated Senior Airport Authority representative
- Leads a multi discipline team to deliver excellence in customer service throughout International Airport.
- Ensures on shift that all customers, third parties and agencies are kept advised on relevant operational information.
- Provides direction and advice to all Airport users.
- Collaborates with all Airside and Landside sections and plans on a shift basis ensuring that all staff and Equipment is allocated efficiently and promptly '
- Critically examines all aspects of the Airport operation to identify improvement possibilities that could positively affect the Airport Service Quality ratings (ASQ).
- Coordinates with Customer Airlines to ensure their unique requirements are satisfied. Proactively develops and maintains professional working relationships with individual station Managers and their staff.
- Provides accurate executive brief to senior management via shift reports and verbal reports with comprehensive detail in the event of a significant event.
- Accountable for the performance of the Airport Operations Control Centre on a shift basis and ensures that all KPls and SLAS are maintained.
- Responds to accidents and incidents as laid down in the Airport Emergency Plan to investigate/analyze and coordinate with relevant departures to ensure detailed reports are provided together with recommendations to prevent reoccurrence.
- Manages and instigates business continuity procedures in case of infrastructure failures to ensure minimum disruption to the Airport operation.
- Participates in all Aircraft and vehicle incidents and accident investigations and recommends preventative and corrective measures
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