![Amazon Dubai](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__550874.png?itok=TDm98ZEd)
HR Contact Center Associate
2 weeks ago
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via email Valid email field required Send jobsJob Alert
You will be updated with latest job alerts via emailValid email field required Send jobs
• Receive HR queries in Arabic, Hebrew, and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.
• Resolve such inquiries holistically by referring to available documentation e.g. frequently asked questions and standard operating procedures – escalate when these cannot be resolved.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.
• Respond to employees impacting issues that may arise during the leave event and ensure the right communication and documentation occurs, even when information is limited.
• Use good judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and decide on disability, leave and benefits requests.
• Receive queries primarily via phone and log accurate and timely information/documentation into the shared service case management system.
• Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
Disclaimer: is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Mobile number required Country code required
Select the problem *
- It's offensive or discriminatory
- Fake Job, Asking for money
- Company, location or job details are inaccurate
- It's an advertisement
- Other
About
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.
Customize Consent PreferencesAlways Active
AnalyticsAdvertisement#J-18808-Ljbffr
-
Contact Center Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeContact Center Officer | Nathan & Nathan DubaiNathan & Nathan Human Resources is a specialised HR and Employee Outsourcing provider. Delivering solutions to over 750 business both locally and internationally, Nathan & Nathan has contracted out over 5,000 employees and delivers wider HR support to over 20,000 individuals. Headquartered in the UAE with offices...
-
Analyst – HR Contact Center Jobs in UAE
2 weeks ago
Dubai, Dubai, United Arab Emirates Dubai Airports Full timeAnalyst – HR Contact Center Jobs in UAE | Dubai Airports CareersResponsibilities:You'll manage and respond to employee queries/ challenges via email, phone call or walk-ins & via MS live Chat, ensuring that the resolution is aligned to Dubai Airports' HR policies and procedures.You'll proactively report identified challenges to respective HR functions and...
-
Jobs | Analyst – HR Contact Center Jobs
2 weeks ago
Dubai, Dubai, United Arab Emirates Dubai Airports Full timeDubai Airports Jobs | Analyst – HR Contact Center JobsDescription:Every organization depends on its people and their passion. They're the ones who look for new ways to innovate, delight and excite everybody they work with and for. And here, they're empowered and valued for doing that. It could be your task to find, develop and retain the people who go...
-
Contact Center
2 weeks ago
Dubai, Dubai, United Arab Emirates ParamInfo Full time13286-Contact Center:Experience:3-4Posted:06 Apr,2023Location:United Arab EmiratesKey Responsibilities & Accountabilities:Knowledge of Contact Center-CRM integration Knowledge of API services Quality Management (QM) Work Force Management (WFM) modules Good knowledge of databases like PostgreSQL, MS-SQL Configuration, Management and troubleshooting of SIP...
-
Contact Center
2 weeks ago
Dubai, Dubai, United Arab Emirates Mesrkanloo International Exchange Full time_Main duties and responsibilities includes:_- Train staff in areas of telephonic customer service and company policies: Overseeing and assessing Call center staff activities, and providing them with regular performancerelated feedback. Strategizing and monitoring daily activities of Contact Center operation. Investigating and solving customer service...
-
Contact Center Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full timeAbout the job Contact Center Officer (Contract)"6 Months contract role"Contact Centre Officers specializing in chat support play a pivotal role in ensuring a seamless and satisfactory customer experience throughout the entire purchase cycle. They engage directly with potential customers, providing assistance and guidance from initial inquiry to final...
-
Contact Center Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full timeAbout the job Contact Center Officer (Contract)"6 Months contract role"Contact Centre Officers specializing in chat support play a pivotal role in ensuring a seamless and satisfactory customer experience throughout the entire purchase cycle. They engage directly with potential customers, providing assistance and guidance from initial inquiry to final...
-
Contact Center Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Global Career Heights (GCH) Full timeWe are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai.We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner.Responsibilities:handle inbound callsrespond to customer queriesprovide 100 %...
-
Contact Center Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfactionKey Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...
-
Contact Center Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...
-
Contact Center Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full timeOur client is in charge of shopping malls, retail, and leisure venues in the Middle East and North Africa, operating in 13 countries, with a strong focus on providing outstanding customer experiences across all interactions.Position Overview:We are looking for Customer Service Representatives specialized in communication support to play a crucial role in...
-
Contact Center Representative
2 weeks ago
Dubai, Dubai, United Arab Emirates The Visa Services Full timeResponsibilities:- _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism.- _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every...
-
Ps Developer for Contact Center
2 weeks ago
Dubai, Dubai, United Arab Emirates Profecia Links PLME Full timeRole & Responsibilities(including but not limited to): As a Developer (Contact Center) one must be able to Design, review & refine contact center custom deliverables like IVR, reports, dashboard, wallboard, dialer call flows and CRM integrations.Expectations: 2+ years of experience Advanced knowledge of CRM integrations Advanced knowledge of API...
-
Contact Center Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Global Career Heights (GCH) Full timePrefers languages:Chinese, Russian, Arabic + FrenchJob title: Contact Center ExecutiveJob location: DubaiJob type: Full time, PermanentStart date: ImmediateResponsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers,...
-
Regional Contact Center Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of...
-
Contact Center Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Mesrkanloo International Exchange Full timeWe are looking for a motivated and self-sufficient Call Center Officer / Supervisor who will take charge of leading and motivating the Contact Centre team.Responsibilities: Handle a high volume of inbound and outbound customer calls professionally and efficiently. Provide coaching, training, and support to team members to uphold high customer service...
-
Contact Center Representative
2 weeks ago
Dubai, Dubai, United Arab Emirates NoWayOut Premium Escape Games Full time*Phone interviews will start during the Eid HolidaysCompany Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're...
-
HR Assistant
2 weeks ago
Dubai, Dubai, United Arab Emirates Amazon Full timeAbout The RoleAt Amazon, we believe every day is still day one. Today is that day for you. We are looking for an exceptionally talented, bright and driven person to join our Human Resources team as an Associate Partner. The Associate Partner will be a progressive, hands-on and customer obsessed front line HR representative to the line operators (Associate)...
-
Contact Center Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Melodica Music & Dance Institute Full timeAbout Melodica Music Academy:Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Contact Center...
-
Contact Center Representative
2 weeks ago
Dubai, Dubai, United Arab Emirates Global Career Heights (GCH) Full timeGCH is hiring Job title: Contact Center ExecutiveJob location: DubaiIndustry : Real EstateJob type: Full time, PermanentStart date: Immediate joiningResponsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining...