Security Supervisor @

2 weeks ago

United Arab Emirates Holiday Inn Full time
Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.


What is the job?


Under the general direction of the Safety & Security Manager and within the limits of holiday inn Hotels Standards, Policies and Procedures and local requirements, has responsibility for monitoring and implementing the company safety and security policies and procedures.

Promotes the desired work culture around the five core values of Do the right thing, Show we care, Aim Higher, Celebrate Difference, Work better together and Service of the Holiday inn Hotel DSP and the brand ethos.


Your day to day

  • To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff.
  • To ensure all Security Officers are aware of and adhering to the company Policies and Procedures.
  • Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping.
  • Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate followup with guests, visitors, employees, reports and documenting contacts.
  • Be correct, secure and courteous in handling any disciplinary or criminal case.
  • Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management.
  • Responsible for the security of the Hotel's assets including but not limited to guests, colleagues, contractors and visitors.
  • Observe and report to company management all identified security hazards.
  • Maintain a high level of discipline & punctuality along with regular attendance as required by the standard.
  • Record all observed incidents on a daily log of incidents and submit same to Company Management.
  • Conduct locker checks in line with Human Resources when requested.
  • Coordinate functions with other security staff or external agencies such as Police, Civil Defence and other government departments, promoting good will with them.
  • Be alert for any unusual packages, guests or vehicles, taking appropriate action if located.
  • Be thoroughly familiar of the property layout, design, entry and exit points.
  • Ensure that the Security Control Room and Fire Control Rooms are never left unattended.
  • To attend regular training within the department.
  • Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares.
  • Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service.
  • To strictly adhere to the hotel's policy on confidentiality and ethics.

Occupational Health and Safety Responsibilities

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Log security incidents and accidents in accordance with company requirements

What we need from you

  • Minimum 2 years supervisory experience in Security team, preferably in hospitality
  • Ability to work both independently and within a team environment, and To lead and motivate team members.
  • Highly reliable, with attention to details
  • SIRA License and security training is a MUST

What we offer


We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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