Housekeeping Supervisor

2 weeks ago


United Arab Emirates Damac Properties Full time
**Functional Accountabilities

  • Monitor and ensures housekeeping staff reports for duty punctually, wellgroomed and wearing the correct uniform and name badge
  • Provide courteous and professional service at all times
  • Constant monitoring of the service standards of the housekeeping staff in designated areas
  • Communicate new or amended procedures to relevant departments/staff in a timely manner
  • Develop deep cleaning schedules and ensures that they are executed/monitored
  • Relieve in supervisory capacity when required
  • Ensure DAMAC Hotels & Resorts values are put into practice in our daily work activities
  • Liaise with Engineering to ensure all equipment are in good order and that all repairs are carried out in a timely manner
  • Maintains intuitive relation with other departments in order to ensure that guests receive the best possible service at all times
  • Understands and is aware of all fire and safety procedures
  • Ensure safety standards are adhered to in all assigned areas
  • Ensure all keys are handled in a secure manner
  • Control department's forms and records according to the document control procedures
  • Communicate and ensure that the departmental performance plan is understood by all HK Staff.
  • Conduct training and retraining of HK Staff in accordance with DHRM training policy
  • Evaluate standard operating procedures and suggest improvement
  • Ensure cleanliness and good maintenance of all housekeeping equipment. Schedule necessary preventive maintenance in a timely manner
  • To have indepth knowledge about Hotel and its facilities
  • Attends departmental meetings that require housekeeping representation
  • To carry out any other duties as requested by the Management
  • Assist in the training of the HK staff within the department ensuring that they have the necessary skills to perform their duties with maximum efficiency
  • Supervise the HK Staff within the department ensuring that the correct standards are followed and methods of service deliveries are maintained
  • Ensure that housekeeping HK Staff exercise proper discipline and courtesy in attending to guest needs and provide regular feedback to them
  • Maintained and control the consumption of cleaning materials and manage the stock level of cleaning supplies
**Qualifications and experience
**Experience and Technical Knowledge

  • Minimum of 2 year experience in a similar capacity
**Qualifications

ESSENTIAL

  • Secondary School Graduate

DESIRABLE

  • Higher Secondary Graduate


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