Airbnd and Holiday Home Professional

2 weeks ago


Dubai, Dubai, United Arab Emirates Citi Vacation Home Rental LLC Full time

1.

OTA Listing Optimization:


  • Optimize listing content and photographs to maximize property listings visibility, occupancy rates, and attract potential guest.
  • Monitor Pricing and availability across OTAs, making adjustments as needed to remain competitive and maximize occupancy rates.

Administrative Support:

  • Report guest checkin and checkouts through the DTCM portal, ensure that all necessary information is accurately recorded and submitted in a timely manner.
  • Assist with administrative tasks related to reservations, including generating invoices, processing payments, and preparing rental agreements.
  • Maintain accurate records of guest communications, reservation details, and financial transactions.

Reservation Handling:

  • Assist guests in selecting suitable accommodations based on their preferences, budget, and travel requirements.
  • Process reservation bookings accurately and efficiently, ensuring all details are entered correctly into the booking system.

Customer Service:

  • Provide exceptional customer service to guests throughout the reservation process, addressing any questions, concerns, or special requests in a professional and courteous manner.
  • Coordinate checkin and checkout procedures, ensuring a smooth and seamless experience for guests.
  • Address any guest concerns or complaints in a timely and effective manner, striving to resolve issued to their satisfaction.

Sales and Revenue Optimization:

  • Implement strategies and track key performance metrics to drive sales and increase occupancy rates, including promotional offers, discounts, and package deals.
  • Analyse and Monitor booking trends, market data, and identify opportunities to maximize rental revenue, profitability, and guest experience.
  • Bachelor's degree in hospitality management, Business Administration, or a related field (preferred).
  • Prior experience in holiday homes, or hospitality industry, preferably in vacation rental management or holiday homes reservations for 2 years.
  • Strong communication skills, both written and verbal, with the ability to interact effectively with guests, property owners, and team members.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fastpaced environment.
  • Customerfocused mindset with a commitment to delivering exceptional service and exceeding guest expectations.
  • Flexibility to work evenings, weekends and holidays as needed.

Pay:
AED3, AED7,000.00 per month
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