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Infrastructure Analyst

3 months ago

Sharjah, Sharjah, United Arab Emirates AirArabia-India (G9IN) Full time
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Infrastructure Analyst

Date:
13 May 2024

Location:
Sharjah, AE

Ensures availability and scalability of technology platforms in collaboration with internal and external teams to meet the current and future business needs in line with prescribed IT measures and ISAs adopted policies and proceduresProvides technical expertise and guidance to IT Teams on technology platforms and delivers technology designs for IT projects assists in planning and implementing systems and platforms through participation in IT projects Develops robust technology solutions that meet customer requirements and in line with ISAs architectural standards and technical strategy in terms of availability capacity continuity security performance and reliabilityContinuously monitors performance of technology platforms and incidents versus adopted procedures to tune deliver solutions leading thereby to best possible performancePrioritises incidents investigates causes and resolves seeks resolutions thus facilitating the recovery of systems provides work around where possible to reduce impact to businessProvides input to the service continuity planning process and implements resulting plansTranslates logical designs into physical ones develops system designs specifications and documentation of technology including configuration standards administration processes and operations manualsSpecifies user system interfaces including validation and error correction procedures processing rules access as well as security and audit controlsConducts benchmark studies to identify implement new emerging technologies and improve IT environment manages the lifecycle and replacement of systems and software to minimize risk caused by obsolete technology.

Assesses risks and specifies recovery routine and contingency proceduresUndertakes routine installations and removal of hardware software components as well as updating configuration records with those installationDevelops installation procedures standards and schedules for installations.

Conducts tests using supplied test procedures and diagnostic toolsDefines the integration build and software modules produces software builds for loading onto the target environment.

Configures the hardware environment and integration test specifications conducts tests and provides feedbackMaintains application support processes and ensures that all requests for support are dealt with according to agreed proceduresUses application management software and standard procedures and tools to investigate issues collect performance statistics generate reports and carry out defined system backups and restore data where necessaryAssists with the specification development and evaluation of services standards.

Monitors service desk processes and reports on metrics to measure performance versus agreed service levelsRecommends implements reports corrective actions to maintain improve levels of servicePerforms any other additional duties as directed by the line managerQualifications (Academic, training, languages)Bachelor Degree in IT Engineering Computer Science Information TechnologyITIL CertifiedCCNP CCIE MCSE RHEL CertificationFluent in English LanguageWork ExperienceCapable of conducting cost benefit analysis for IT investmentsCost oriented possesses effective problem solving and decision making skillsEmploys technical expertise and interpersonal relations to execute new initiatives and achieve companys objectives Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs#J-18808-Ljbffr