English-speaking Technical Support Analyst

3 months ago


Sharjah, United Arab Emirates gistec Full time

**Responsibilities**:

- Collaborate with our team to deploy and manage large-scale enterprise IT infrastructure in on-premises and cloud environments.
- Knowledge of English is mandatory. Communicate effectively in English, both verbally and in written form, and possess excellent technical documentation skills.
- Display flexible availability for day, evening, or night shifts based on business requirements.
- Experience with Esri's ArcGIS Enterprise product deployment and troubleshooting in medium to large enterprise IT environments is advantageous.

**Education Qualification**:

- Minimum Bachelor's degree in Computer Science or a similar discipline.

**Certifications**:

- Possession of any Microsoft Certified Systems Administrator (MCSA) is preferred.
- Any cloud certifications, such as AWS, will be advantageous.

**Professional Experience**:

- 3-5 years of hands-on experience in technical support and troubleshooting.

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you currently located in the United Arab Emirates (UAE)?

**Experience**:

- Technical Support: 3 years (required)

**Language**:

- English (required)
- Hindi (preferred)


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