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Housekeeping Supervisor

3 months ago

Dubai, Dubai, United Arab Emirates The First Group Full time

Overview:

  • Ensure the daily cleaning and maintenance of all in and outdoor public areas of the hotel is carried out in a timely and efficient manner.
  • Conduct daily briefing with the team to ensure the team has all the updated and correct information to carry out their duties.
  • Ensure all departmental tools and equipment are maintained and functioning properly.
  • Carry out inspections of all the hotel areas to ensure that the standards of cleanliness are kept.
  • Ensure all team members adhere to health and safety standards.
  • Ensure all team members are trained and introduced to their duties as per hotel standards and policies.
  • Report all maintenance complains and follow through until completion.
  • Keep the Housekeeping Manager/Head Housekeeper informed about any guest complain, property damages or pending maintenance etc.
  • Identify training needs within the department and responsible for training staff.
  • Responsible for ordering, stores and maintaining the stock level in all pantries.
  • Flexible to work in all areas and all shifts.
  • Recommend changes to the standards and training needs on an ongoing basis.
  • Maintain current and thorough knowledge of all housekeeping systems.
  • Open and close the shift and ensure effective shift hand over.
  • Distribution and collection of keys.
  • Management of all incoming and outgoing calls.
  • Solve employee grievances.
  • Perform Room allocations.
  • Perform Room inspections.
  • Prioritize arrival rooms.
  • Liaise with Front Office for guest and hotel requirements.
  • Ensure guest valet is processed and delivered in a timely manner.
  • Coordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
  • Manage all special requests made by guests.
  • Ensure consistency within the department.
  • Management of lost property for the hotel.
  • Complete knowledge of room types, layouts and facilities.
  • Manage storage areas.
  • Maintain adequate stock levels and conduct OS&E inventory on monthly basis.
  • Complete stock takes as required.
  • Maintain stock levels.
  • Conduct shift briefings to ensure hotel activities and operational requirements are known.
  • Recycle and enforce cost saving measures to staff.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Log security incidents and accidents in accordance with hotel requirements.
  • Perform other duties as requested by the senior management.

Job Description:


The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.


KEY RESPONSIBILITES

  • Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Valet service
  • Cleaning service
  • Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis.

  • Maintain a current and thorough knowledge of all housekeeping systems.
  • Assign tasks/rooms to the Housekeeping staff and show presence on the 'floors'.
  • Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
  • Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
  • Open and close the shift and ensure effective shift hand over.
  • Prioritise arrival rooms.
  • Liaise with Front Office for guest and hotel requirements.
  • Ensure guest valet is processed and delivered in a timely manner.
  • Coordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
  • Manage all special requests made by guests
  • Ensure consistency within the department
  • Manage lost property for the hotel

Desired Skill & Expertise:

  • Minimum 2 years experience in the same role in a 4/5* hotel.
  • Friendly, polite, and courteous nature.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to work well under pressure in a fast paced environment.
  • Flexibility to respond to a range of various work situations.