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Africa Sme Client Manager

3 months ago

Dubai, Dubai, United Arab Emirates Cigna Full time

Your role will primarily consist of managing a portfolio of SME clients in Africa that you will service independently as part of the Africa Client Management team.

You will be the key point of contact for the different clients and brokers you manage across different African countries.

Next to that, you will be supporting the client managers who are in charge of larger tailored clients and broker partnerships.

You will be part of a growing team where you will also be involved into different projects to develop and improve Cigna's position on the continent.

Africa product

  • You deliver a high quality of customer service to clients by answering day to day queries and be their main point of contact
  • You proactively manage and negotiate renewal terms for the portfolio for which you will be responsible.
  • You implement new clients and coordinate a seamless onboarding experience for our clients and members.
  • You work closely with the Client Manager to maintain and grow the existing portfolio.
  • You help to continuously enhance the product during the renewal stages from an operational, benefits and sales point of view.
  • You gather claims data and work with Underwriting to analyze/optimize the Africa product portfolio.
  • You provide guidance and advice to clients and brokers on the health care landscape in Africa.
  • You are able to identify the key needs / gaps on the ground and raise these to the higher management team
  • Partnerships
  • You closely cooperate with insurance brokers to manage shared clients and grow the portfolio with upsell and crosssell opportunities.
  • You facilitate daytoday support
  • You liaise with internal stakeholders ensuring client needs are executed and within agreed timelines.
  • You work closely with the sales team to help them growing the portfolio further
  • YOUR PROFILE
  • You have 5 years of experience in the financial services industry, preferably in the health insurance sector
  • You have excellent communication skills, written and verbal
  • You can work very independently and are open to travel and visit clients within your region
  • You speak and write fluent English AND Portuguese
  • You are skilled in influencing and negotiating
  • You are solutionoriented and have a handson attitude
  • You are administratively strong and have an eye for detail
  • Working under pressure drives you and you have the ability to take ownership
  • You have some experience in collation of data and statistical analysis
  • You possess excellent interpersonal skills
  • You are capable of prioritizing workloads in order to meet tight deadlines
  • A sound knowledge of Excel, Word, Outlook and PowerPoint are required, some experience with Access is a plus
About Cigna
Cigna Corporation exists to improve lives.

We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.

Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.

Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?


Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.