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Customer Experience Lead SME

2 months ago

Dubai, Dubai, United Arab Emirates ATRIBS METSCON GROUP Full time
About the Role

We are seeking a highly skilled Customer Experience Lead SME to join our team at ATRIBS METSCON GROUP. As a key member of our organization, you will be responsible for designing and implementing customer-centric digital experiences that meet the needs of our clients.

Key Responsibilities
  • Design and Implement Customer-Centric Digital Experiences: Develop and execute rigorous test procedures to ensure that our digital experiences are intuitive and meet the needs of our clients.
  • Lead User Experience Research and Testing: Conduct user interviews, usability testing, and journey mapping to identify areas for improvement and develop solutions that enhance the customer experience.
  • Optimize Business Processes: Analyze data and implement improvements to streamline workflows and enhance customer experience.
  • Manage Projects: Develop project plans, manage stakeholders, track progress, and deliver projects on time and within budget.
  • Foster Innovation and Continuous Improvement: Drive innovation and continuous improvement to digital experiences, ensuring that they are contemporary, innovative, and meet customer needs.
Requirements
  • Professional Experience: 35 years of experience in user experience (CX/UX) design and research, including conducting user interviews, usability testing, journey mapping, and designing intuitive and customer-centric digital experiences.
  • Process Optimization: 23 years of experience in process optimization, including identifying pain points, analyzing data, and implementing improvements to streamline workflows and enhance customer experience.
  • Project Management: 35 years of project management experience, including developing project plans, managing stakeholders, tracking progress, and delivering projects on time and within budget.
  • Customer-Facing Experience: Experience working in a customer-facing role or retail banking environment with a strong understanding of banking products, services, and customer needs.
  • Agile/Scrum Methodologies: Familiarity with Agile/Scrum methodologies and experience working in a fast-paced, iterative environment.
  • Analytical and Data Analysis Skills: Strong analytical and data analysis skills with the ability to interpret customer data and translate insights into actionable recommendations.
What We Offer
  • Opportunity to Work with a Leading Organization: Join our team at ATRIBS METSCON GROUP and contribute to the development of customer-centric digital experiences.
  • Competitive Compensation and Benefits: We offer a competitive compensation package and a range of benefits to support your career growth and well-being.
  • Collaborative and Dynamic Work Environment: Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.