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Customer Experience Lead SME

2 months ago

Dubai, Dubai, United Arab Emirates ATRIBS METSCON GROUP Full time
About the Role

We are seeking a highly skilled Customer Experience Lead SME to join our team at ATRIBS METSCON GROUP. As a key member of our Business Banking team, you will be responsible for designing and delivering exceptional customer experiences that meet the evolving needs of our clients.

Key Responsibilities
  • Customer Experience Design: Develop and implement customer-centric design solutions that enhance the overall customer experience across our Business Banking products and services.
  • Process Optimization: Analyze and optimize business processes to improve efficiency, reduce costs, and enhance customer satisfaction.
  • Project Management: Lead and deliver projects on time, within scope, and within budget, ensuring that all stakeholders are engaged and informed throughout the project lifecycle.
  • Stakeholder Engagement: Foster strong relationships with internal and external stakeholders, including customers, colleagues, and third-party vendors.
  • Analytics and Insights: Collect and analyze customer data to identify trends, opportunities, and areas for improvement, and develop actionable recommendations to drive business growth.
Requirements
  • Professional Experience: 35 years of experience in user experience (CX/UX) design and research, process optimization, and project management.
  • Business Acumen: Strong understanding of Business Banking products, services, and customer needs.
  • Technical Skills: Proficiency in Agile/Scrum methodologies, data analysis, and stakeholder management.
  • Soft Skills: Excellent communication, analytical, and problem-solving skills, with the ability to work in a fast-paced, iterative environment.
About ATRIBS METSCON GROUP

ATRIBS METSCON GROUP is a leading provider of innovative solutions and services to the Business Banking industry. We are committed to delivering exceptional customer experiences that meet the evolving needs of our clients.