Admissions Executive

2 weeks ago


Dubai, Dubai, United Arab Emirates GEMS Education Full time
About the Role

Key Accountabilities:

  • Manage highvolume outbound calls to all leads for focus schools within 48 hours.
  • Drive the lead qualification process to increase conversion to school tours and registration.
  • Oversee the top of the sales funnel for focus schools to optimize conversions.
  • Maintained household accounts within salesforce to ensure 360 views of customers in the assigned clusters.
  • Work with the Sales & Enrolment Business Partner to identify lead generation needs for assigned clusters.
  • Responsible for crossselling to an appropriate cluster/school with no suitable seat availability.
  • Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged.
  • Support cluster and schoollevel sales and enrolment plans to leverage quality and quantity of leads to achieve enrolment targets.
  • Participate in enrolment events (internal or external), which may be outside of regular office hours (evenings or weekends).
  • Reporting of lead conversion and crosssell at school and cluster level.
  • Owns the lead data for the assigned cluster. Responsible for the completeness and accuracy of required vital data points and the ongoing improvement and maintenance of the data quality.

Expected Qualifications & Experience:

  • A college degree from a reputed university is desirable.
  • 3 years experience working in a customerfacing and sales role with excellent communication skills.
  • School Admission and local Dubai experience preferred.
  • An emotionally intelligent and capable person with strong customer service skills, and excellent in dealing with customers with an ability to influence a customer's decision for conversion.
  • High energy level, comfortable performing under pressure, and able to multitask.
  • Superior interpersonal abilities. Ability to get along and work with diverse personalities; tactful, mature.
  • Results and peopleoriented, with judgment to balance other business considerations. Serviceoriented, but assertive/persuasive.
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