Call Center Manager

Our client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc. We are seeking an Call Center Operation Supervisor . The Operations Supervisor oversees the daily operations...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

We are looking for talented individuals who excel in handling inbound and outbound calls, and adeptly manage customer queries through Instagram and WhatsApp. Position: Call Center Agent Location: Dubai Language Proficiency: English and/or Arabic fluency required Responsibilities: Execute inbounds and outbound calls from potential clients within the...

A Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers' orders, attends to inquiries, troubleshoots problems, and provides centralized information. Main Duties and Responsibilities: Provide information and support services addressing IT related queries. Strictly follow the SLA for technical...

Job Responsibilities: Candidates should have strong spoken & written communication skills in both Arabic & English. Ability to handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed. Willingness to work in shifts as this will be 24 7...

As a Business Analyst , the role involves delivering data-driven insights, process improvements, and strategic reports to various stakeholders. The dashboard enables stakeholders to make better data-driven decisions which enhance customer satisfaction and boost operational efficiency with a direct impact on revenue and operational costs. Key...

ResponsibilitiesSupports and provides service via toll free, e-mails, live chats, and social media to manage the business relationship with customers. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services. Generates Sales Leads. Registers customer details and complaints for sales and service in order to guarantee...

Oversee daily inbound and outbound call center operations, ensuring efficient workflows, exceptional customer service, and strict adherence to performance metrics and company policies. Provide hands-on supervision and coaching to optimize agent performance and maintain high customer satisfaction levels. Resolve escalated and complex customer issues promptly...

The Senior Manager IT Infrastructure is responsible for designing, implementing, and managing the organization's IT infrastructure, ensuring high availability, security, and scalability across multiple branches, data centers, and cloud environments . This role includes overseeing networking, security, SIEM, servers, cloud/on-prem systems, data center...

Our client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc. We are seeking an Call Center Operation Supervisor . The Operations Supervisor oversees the daily operations...

We're Hiring: Assistant Manager Stretch PRO, Dubai Stretch PRO, Dubai's premier assisted stretching studio, is looking for a dynamic and experienced Assistant Manager to oversee operations, administration, and team management. If you're passionate about health, wellness, and exceptional customer service, this role is for you Location: Dubai, UAE...

Key Responsibilities Service Delivery - achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, serving as the single point of contact Direct WFM, Training, and other shared services for optimum functioning of the account Single point of contact for all financial decisions regarding the account...

Transguard Workforce Solutions is the UAEs leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services. We are currently seeking a Chief Clinical Quality Officer 6 Months Contract Role for one of our very well-known government clients, to be based in their Dubai...

About the Company is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London,...

Hill & Knowlton is a strategic and creative partner to drive breakthrough opportunities for growth and value creation, advance corporate strategy, and build reputation capital and resiliency. We're a proven partner for business and brand transformation. A full-service global firm, we provide strategic communication, marketing and corporate affairs solutions...

Answer inbound calls and respond to customer inquiries promptly and professionally. Handle high volumes of calls efficiently while maintaining quality service. Provide accurate information regarding products, services, policies, and promotions. Identify and resolve customer issues, complaints, and escalations in a timely manner. Follow up on customer...

Our Sales team is passionate about acquiring, building, and nurturing long-term partnerships. Divided into two fronts, our Business Development team proactively identifies and reaches out to potential clients with the goal to sell our SaaS platform, while our Account Management team is responsible for onboarding the new clients to our platform, supporting...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

Job Responsibilities: Candidates should have strong spoken & written communication skills in both Arabic & English. Ability to handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed. Willingness to work in shifts as this will be 24 * 7...