Call Center Supervisor

Our client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc. We are seeking an Call Center Operation Supervisor . The Operations Supervisor oversees the daily operations...

Answer inbound calls and respond to customer inquiries promptly and professionally. Handle high volumes of calls efficiently while maintaining quality service. Provide accurate information regarding products, services, policies, and promotions. Identify and resolve customer issues, complaints, and escalations in a timely manner. Follow up on customer...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

Job Responsibilities: Candidates should have strong spoken & written communication skills in both Arabic & English. Ability to handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed. Willingness to work in shifts as this will be 24 * 7...

Oversee daily inbound and outbound call center operations, ensuring efficient workflows, exceptional customer service, and strict adherence to performance metrics and company policies. Provide hands-on supervision and coaching to optimize agent performance and maintain high customer satisfaction levels. Resolve escalated and complex customer issues promptly...

Oversee daily inbound and outbound call center operations, ensuring efficient workflows, exceptional customer service, and strict adherence to performance metrics and company policies. Provide hands-on supervision and coaching to optimize agent performance and maintain high customer satisfaction levels. Resolve escalated and complex customer issues promptly...

Job Responsibilities: Candidates should have strong spoken & written communication skills in both Arabic & English. Ability to handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed. Willingness to work in shifts as this will be 24 * 7...

Exposure to/experience with customer service principles Jobseekers from any country Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of...

Exposure to/experience with customer service principles Jobseekers from any country Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope...

A Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers' orders, attends to inquiries, troubleshoots problems, and provides centralized information. Main Duties and Responsibilities: Provide information and support services addressing IT related queries. Strictly follow the SLA for technical...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

Oversee daily inbound and outbound call center operations, ensuring efficient workflows, exceptional customer service, and strict adherence to performance metrics and company policies. Provide hands-on supervision and coaching to optimize agent performance and maintain high customer satisfaction levels. Resolve escalated and complex customer issues promptly...

We are looking for talented individuals who excel in handling inbound and outbound calls, and adeptly manage customer queries through Instagram and WhatsApp. Position: Call Center Agent Location: Dubai Language Proficiency: English and/or Arabic fluency required Responsibilities: Execute inbounds and outbound calls from potential clients within the...

Job Title: Contact Center Manager - Six Sigma Certified Location: Ras Al Khaimah, UAE Duration: 12+ Months Skills and Experiences: Operational Excellence & Lean Six Sigma Proven expertise in Lean, Kaizen, and process improvement in contact center environments. Experience in service quality monitoring and workforce productivity enhancement. Hands-on...

Call Center Agent - Credit Card Sales (Multiple Positions) Location: UAE Company: (Confidential) Salary: AED 1500 + Commission Visa Sponsorship: Yes Are you an enthusiastic communicator with a passion for sales? Do you thrive in a dynamic environment where you can utilize your persuasive skills to drive results? If so, we have an exciting opportunity...

Role: Call Center AgentLocation: Ras-Al-KhaimahRole Purpose:To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.Key Accountabilities of the role: Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer...

Role: Call Center Agent Location: Ras-Al-Khaimah Role Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.Key Accountabilities of the role: Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer...

A Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers' orders, attends to inquiries, troubleshoots problems, and provides centralized information. Main Duties and Responsibilities: Provide information and support services addressing IT related queries. Strictly follow the SLA for technical...

Job Responsibilities: Candidates should have strong spoken & written communication skills in both Arabic & English. Ability to handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed. Willingness to work in shifts as this will be 24 7...