Call Center Agent

A Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers' orders, attends to inquiries, troubleshoots problems, and provides centralized information. Main Duties and Responsibilities: Provide information and support services addressing IT related queries. Strictly follow the SLA for technical...

We are looking for talented individuals who excel in handling inbound and outbound calls, and adeptly manage customer queries through Instagram and WhatsApp. Position: Call Center Agent Location: Dubai Language Proficiency: English and/or Arabic fluency required Responsibilities: Execute inbounds and outbound calls from potential clients within the...

Our client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc. We are seeking an Call Center Operation Supervisor . The Operations Supervisor oversees the daily operations...

Oversee daily inbound and outbound call center operations, ensuring efficient workflows, exceptional customer service, and strict adherence to performance metrics and company policies. Provide hands-on supervision and coaching to optimize agent performance and maintain high customer satisfaction levels. Resolve escalated and complex customer issues promptly...

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. Proactively offer customers to register for IVR and SMS service according to...

As a Business Analyst , the role involves delivering data-driven insights, process improvements, and strategic reports to various stakeholders. The dashboard enables stakeholders to make better data-driven decisions which enhance customer satisfaction and boost operational efficiency with a direct impact on revenue and operational costs. Key...

About the PositionWe are seeking a skilled Call Center Support Agent to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to patients and clients.Responsibilities include:Assisting call centre agents with handling the complaints and patients challengesMonitors the real-time display screen...

Job Responsibilities: Candidates should have strong spoken & written communication skills in both Arabic & English. Ability to handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed. Willingness to work in shifts as this will be 24 * 7...

Do you want to level up your real estate career? Join Dubai's leading, award-winning company - Eminence Real Estate. We are committed to building long-term client relationships rooted in trust, excellence, and outstanding customer service. By equipping our consultants with the best insights and high-converted daily marketing leads, we create an environment...

Exposure to/experience with customer service principles Jobseekers from any country Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of...